Collections Supervisor

Premier Credit Uganda is seeking a skilled and results-driven Collections Supervisor to join its growing team in Kampala. This full-time opportunity is ideal for professionals with experience in collections management, debt recovery, credit risk control, and team leadership within the financial services sector.

The successful candidate will oversee collections operations, support portfolio quality management, coach recovery teams, and implement effective collection strategies to minimize credit losses and improve repayment performance.

Job Overview

Position: Collections Supervisor

Company: Premier Credit Uganda

Employment Type: Full-Time

Location: Kampala, Uganda

Industry: Financial Services

Category: Management, Finance, Credit Management, Business Operations

Application Deadline: 20 June 2026

About Premier Credit Uganda

Premier Credit Uganda is a leading credit-only microfinance institution that provides financial solutions to SMEs, civil servants, and individuals across Uganda. The organization is committed to responsible lending, operational excellence, innovation, and empowering customers to achieve their financial goals.

As part of its continued growth and business transformation strategy, the company is strengthening its collections and recovery function to maintain portfolio quality and support sustainable business performance.

About the Role

The Collections Supervisor is responsible for overseeing branch-level and field collections activities while ensuring recovery targets are achieved. The role focuses on managing collections teams, monitoring portfolio performance, implementing recovery strategies, and maintaining compliance with company policies.

This position requires strong leadership, analytical capabilities, and collaboration across multiple business functions to support effective credit recovery and portfolio management.

Key Responsibilities

Collections Team Leadership

• Supervise and coach Collection Officers to achieve recovery targets.

• Provide ongoing guidance, support, and performance feedback.

• Promote accountability, discipline, and high-performance standards within the collections team.

• Monitor team productivity and effectiveness.

Debt Recovery Management

• Oversee recovery efforts for:

  • Non-Performing Accounts (NPAs)

  • Written-Off (WO) Accounts

• Implement collection strategies that improve repayment outcomes.

• Monitor adherence to agreed repayment plans.

• Follow up on client commitments and promised payment arrangements.

Portfolio Quality Management

• Support achievement of portfolio quality objectives.

• Monitor delinquency trends and identify areas requiring intervention.

• Recommend corrective actions to reduce portfolio risk.

• Contribute to minimizing credit losses across assigned portfolios.

Compliance and Policy Enforcement

• Ensure compliance with the Delinquency Escalation Policy (DEP).

• Monitor adherence to collections procedures and recovery guidelines.

• Support ethical and compliant recovery practices.

• Ensure all collection activities align with legal and regulatory requirements.

Security Recovery and Asset Foreclosure

• Coordinate foreclosure processes when necessary and permitted under company policies.

• Ensure security realization activities comply with legal requirements.

• Support recovery actions aimed at maximizing portfolio recovery outcomes.

Stakeholder Collaboration

• Work closely with:

  • Product Heads

  • Zonal Managers

  • Regional Managers

  • Branch Managers

• Align recovery strategies with product performance and regional portfolio trends.

• Support coordinated efforts to improve portfolio quality across the business.

Cross-Functional Coordination

• Liaise with legal, compliance, credit administration, and operations teams.

• Manage escalated and complex recovery cases.

• Support resolution of high-risk accounts and collection challenges.

Reporting and Analysis

• Conduct regular portfolio reviews and performance assessments.

• Prepare recovery and collections reports for management.

• Analyze collection trends and provide actionable recommendations.

• Support data-driven decision-making within the collections function.

Educational Requirements

Candidates should possess:

• A Bachelor's Degree in:

  • Business Administration

  • Finance

  • Accounting

  • Economics

  • Related disciplines

• Qualification from a recognized institution.

Experience Requirements

Applicants should have:

• A minimum of 3 years of experience in collections, debt recovery, or credit management.

• At least 1 year of supervisory or team leadership experience.

• Experience managing collection teams and recovery portfolios.

• Proven success in achieving recovery and portfolio performance targets.

Preferred Experience

The following experience will be an added advantage:

• Microfinance sector experience.

• SACCO operations experience.

• Retail banking collections and recovery experience.

Required Knowledge and Skills

Collections and Credit Management

• Strong understanding of collections and recovery processes.

• Knowledge of credit risk management principles.

• Experience managing delinquent and written-off accounts.

• Understanding of portfolio-at-risk (PAR) management.

Leadership Skills

• Team supervision and performance management.

• Coaching and staff development.

• Ability to motivate teams toward recovery objectives.

Analytical Skills

• Strong numerical and analytical abilities.

• Data interpretation and performance reporting.

• Problem-solving and decision-making capabilities.

Communication Skills

• Excellent interpersonal and communication skills.

• Ability to negotiate and manage difficult conversations professionally.

• Effective stakeholder management abilities.

Core Competencies

Successful candidates should demonstrate:

• Strong execution and results orientation.

• High integrity and professionalism.

• Resilience and adaptability under pressure.

• Conflict resolution and negotiation skills.

• Commitment to organizational values and customer-focused recovery practices.

Working Hours

• Full-time position.

• Standard 8-hour work schedule.

Why Join Premier Credit Uganda?

This role provides an excellent opportunity to build a rewarding career in collections management and financial services. You will play a key role in maintaining portfolio quality, supporting business sustainability, and leading recovery initiatives within a respected microfinance institution.

Professionals seeking career growth in credit management, debt recovery, risk management, and financial operations will find this position highly valuable.

How to Apply

Qualified candidates who meet the requirements are encouraged to submit their applications before the closing date. Highlight your experience in collections management, debt recovery, portfolio monitoring, team leadership, and financial services to strengthen your application.