Terms of Service

These Terms of Service constitute a legally binding agreement between you and CareerLink Africa governing your access to and use of our career platform available at careerlinkafrica.com. By registering for an account, posting a job or tender listing, submitting a job application, or otherwise using our services, you confirm that you have read, understood, and agree to be bound by these terms.

If you are using CareerLink Africa on behalf of an organisation, you represent that you have authority to bind that organisation to these terms and all references to "you" in these terms apply to both you and the organisation. If you do not agree to any part of these terms, you must immediately stop using our platform.

CareerLink Africa is an end-to-end career and hiring platform built specifically for the African market, serving professionals and employers across Kenya, Tanzania, Nigeria, Uganda, Rwanda, South Africa, Ghana, Ethiopia, Zambia, and beyond.

Core services available on our platform include:

• Job Listings Database — A searchable, filterable database of job listings posted by verified employers across industries and countries in Africa.
• Tender Listings — A dedicated procurement section where companies post business tenders and procurement opportunities, and registered businesses can discover and submit proposals.
• Jobseeker Profiles & CV Tools — Professional profile pages, CV uploads (PDF/Word), and a fully guided CV Builder tool.
• Employer Dashboard — A comprehensive dashboard to post jobs and tenders, review applications, manage hiring pipelines, track applicant statuses, and communicate with candidates.
• AI-Powered Features — Including the CV Builder, CV Scorer, Career Coach chatbot, and personalised Job Match Feed — all powered by the Groq API.
• Video Interviews — An integrated video interview module allowing employers to invite shortlisted candidates to record structured video responses directly on the platform.
• In-Platform Messaging — Secure direct messaging between employers and jobseekers without exposing personal contact details.
• Career Articles & Author Programme — A curated content hub where verified authors publish career guides, industry insights, and professional development resources for the African context.
• Subscription Plans & Pay-Per-Post — Tiered employer plans (Starter, Growth, Pro, Enterprise) and one-time Pay-Per-Post credits for flexible posting without a monthly commitment.

We reserve the right to modify, suspend, or discontinue any part of our services at any time with reasonable notice to registered users. Feature availability may vary by subscription plan.

To use CareerLink Africa you must meet all of the following requirements:

• Be at least 18 years of age.
• Have the legal capacity to enter into a binding agreement in your jurisdiction.
• Not be prohibited from using our services under any applicable law.
• Provide accurate and truthful registration information.
• Maintain the security and confidentiality of your account credentials.
• Not currently be subject to a suspension or ban from the platform.

By using the platform, you represent and warrant that you meet all of the above eligibility requirements. CareerLink Africa reserves the right to verify eligibility at any time and to suspend accounts where eligibility cannot be confirmed.

When you create an account on CareerLink Africa you must provide accurate, current, and complete information. You are solely responsible for maintaining the confidentiality of your password and for all activities that occur under your account.

Your account security responsibilities include:

• Using a strong, unique password not shared with other services.
• Notifying us immediately at support@careerlinkafrica.com if you suspect unauthorised access.
• Not sharing your login credentials with any other person.
• Not creating multiple accounts for the same individual.
• Logging out of shared or public devices after each session.

CareerLink Africa will not be liable for any loss or damage arising from your failure to protect your account credentials. We reserve the right to refuse registration or cancel accounts at our discretion.

As a jobseeker on CareerLink Africa, you agree to uphold the following standards to ensure the platform remains a trustworthy and effective space for employers and candidates alike.

• Provide only accurate and truthful information in your profile, CV, and all job applications.
• Understand that misrepresenting your qualifications, experience, certifications, or identity is a serious violation that may result in immediate account termination.
• Use the platform only for legitimate job searching purposes and not to harvest employer contact details for unsolicited outreach.
• Not submit duplicate applications to the same job listing.
• Respond to employer messages in a professional and timely manner.
• Not use another person's identity, credentials, or profile to apply for jobs.
• Update your profile promptly if your information changes significantly — such as employment status, qualifications, or location.

Jobseekers found to be misrepresenting themselves will have their applications removed and accounts terminated without notice.

As an employer on CareerLink Africa, you agree to use the platform in good faith and in accordance with the following obligations designed to protect candidates and maintain the integrity of the hiring ecosystem.

• Post only genuine, currently available job opportunities that accurately reflect the role, compensation, and working conditions.
• Ensure all job listing content is accurate, legal, not misleading, and complies with applicable employment laws in the relevant country.
• Not include any contact information (email, phone, WhatsApp, social handles) or instructions to apply through external channels in job listings — all applications must flow through CareerLink Africa.
• Not post listings that discriminate on the basis of race, ethnicity, gender, age, religion, disability, nationality, sexual orientation, or any other protected characteristic.
• Review applications in a timely and professional manner and update applicant statuses to keep candidates informed.
• Use candidate data obtained through the platform solely for evaluating suitability for the specific role advertised.
• Not export, store, or redistribute candidate CV data outside the platform for any purpose beyond the immediate hiring decision.
• Understand that subscription fees paid are non-refundable except where required by applicable law.

CareerLink Africa provides a dedicated tender listing section allowing organisations to post procurement opportunities and receive proposals from qualified businesses and individuals.

• Tender listings may only be posted by registered employer accounts with a valid subscription plan or Pay-Per-Post credit.
• All tender listings must describe genuine, active procurement opportunities with accurate scope, budget range where applicable, submission deadline, and eligibility requirements.
• Tender listings must not be used to solicit free consultancy, unpaid labour, or to collect market research under the guise of a competitive tender.
• Organisations posting tenders are responsible for ensuring they have the legal authority and budget to award the described contract.
• Tender proposals submitted through the platform are governed by the same data handling policies as job applications and must not be shared outside the platform.
• CareerLink Africa does not act as a party to any tender contract and is not liable for any outcome of a tender process conducted through the platform.
• Fraudulent or misleading tender listings will result in immediate account suspension and potential legal action.

CareerLink Africa offers an integrated video interview feature that enables employers to invite shortlisted candidates to record structured video responses to interview questions directly on the platform.

• Video interview invitations may only be sent to candidates who have applied to a specific job listing through CareerLink Africa.
• Employers must not use the video interview feature as a form of mass screening unrelated to genuine hiring for the listed role.
• Video recordings submitted by candidates are stored securely and are accessible only to the employer who issued the invitation.
• Candidates retain ownership of their video recordings. By submitting a recording, candidates grant CareerLink Africa and the inviting employer a limited licence to store and view the recording for the purpose of the hiring evaluation.
• Video recordings will not be shared with any third party, used in marketing materials, or retained beyond 90 days after the associated job listing closes — unless the candidate provides explicit consent.
• Employers must not record, screenshot, or redistribute candidate video interviews outside the platform.
• CareerLink Africa does not guarantee the technical quality of video submissions and is not responsible for recordings that fail to upload due to connectivity or device issues.
• Misuse of the video interview feature, including harassment or soliciting inappropriate content from candidates, will result in immediate account termination.

CareerLink Africa operates a curated career content hub where approved authors contribute professional articles, guides, and industry insights relevant to the African job market.

• Authors must apply for and be approved by CareerLink Africa's editorial team before submitting articles for publication.
• All submitted articles must be original, factually accurate, professionally written, and relevant to career development, employment, or industry trends in Africa.
• Authors may not submit articles that contain promotional content for paid services, affiliate links, or content that constitutes advertising without written consent from CareerLink Africa.
• By submitting an article, authors grant CareerLink Africa a non-exclusive, royalty-free, worldwide licence to publish, distribute, and promote the article on the platform and through social media channels.
• Authors retain ownership of their original content and may republish their articles elsewhere provided the original CareerLink Africa publication is credited.
• CareerLink Africa reserves the right to edit articles for clarity, length, or compliance with platform guidelines before or after publication.
• Articles found to contain plagiarism, misinformation, or policy violations will be removed without notice and the author's account may be suspended.

The following activities are strictly prohibited on CareerLink Africa and may result in immediate account termination, removal of content, and legal action where applicable:

• Posting false, misleading, or fraudulent job or tender listings.
• Posting listings that are actually advertisements for multi-level marketing schemes, pyramid schemes, or commission-only roles disguised as salaried positions.
• Harvesting or scraping user data from the platform using automated tools, bots, or scripts.
• Impersonating another person, organisation, or CareerLink Africa itself.
• Using the platform to distribute spam, malware, phishing links, or any malicious content.
• Attempting to bypass, disable, or circumvent any security feature of the platform.
• Using automated bots or scripts to submit applications, create accounts, or interact with the platform.
• Posting content that violates the intellectual property rights of any third party.
• Posting adult, violent, hateful, discriminatory, or otherwise offensive content.
• Using the platform for any purpose that violates applicable local or international laws.
• Attempting to reverse-engineer, decompile, or copy any part of the platform's codebase or AI systems.

All content posted on CareerLink Africa — including job listings, tender listings, company profiles, career articles, and messages — must comply with the following standards:

• Content must be accurate, truthful, and not misleading.
• Content must not violate any applicable law or regulation in the poster's jurisdiction or any jurisdiction where it is likely to be read.
• Content must not infringe any copyright, trademark, or other intellectual property rights.
• Content must be written in English or another widely understood language appropriate for the target audience.
• Job listings must describe genuine employment opportunities with accurate compensation, location, contract type, and requirements.
• Tender listings must describe genuine procurement opportunities with accurate scope, timeline, and submission requirements.
• Career articles must be original, factually accurate, and relevant to the African professional community.
• Company profile descriptions must accurately represent the organisation and must not contain false or misleading claims.

All submitted articles are subject to editorial review before publication. CareerLink Africa reserves the right to remove any content that violates these standards without prior notice.

CareerLink Africa offers several subscription plans for employers, including Starter, Growth, Pro, and Enterprise tiers, as well as Pay-Per-Post credits. Full details are available on our Pricing page.

• Subscription fees are billed in advance on a monthly or annual basis depending on your selected billing cycle.
• All payments are processed securely through Stripe. By providing your payment information you authorise CareerLink Africa to charge your payment method for the applicable fees.
• Subscription fees are non-refundable except where required by applicable law.
• If your payment fails, your account will be downgraded to the Starter free plan and premium features will be suspended until payment is successfully processed.
• You may upgrade, downgrade, or cancel your subscription at any time through your billing dashboard. Cancellation takes effect at the end of the current billing period.
• Pay-Per-Post credits are charged as one-time payments, are non-refundable after use, and are valid for 30 days from the date of purchase.
• Annual plans are offered at a discounted rate compared to monthly billing. Annual fees are charged in full at the start of each billing cycle.
• We may change our pricing with 30 days' notice. Your current plan pricing is locked until your next renewal date.

Each subscription plan includes specific limits on the number of active job listings, active tender listings, access to applicant contact information, and availability of premium features as described on our Pricing page.

• If you reach the active listing limit for your current plan, you will be required to close an existing listing or upgrade your plan before posting a new one.
• CareerLink Africa reserves the right to enforce plan limits automatically and to downgrade accounts that exceed their plan limits without prior notice.
• Employers who attempt to circumvent plan limits through technical means — including creating multiple accounts to pool limits — will have all associated accounts suspended.
• The Starter (free) plan is limited to a defined number of active listings and does not include access to candidate contact details, AI features, or video interviews.
• Enterprise plan features, including custom listing limits and dedicated account management, are subject to a separate Enterprise Agreement.

All content on the CareerLink Africa platform — including the website design, logo, brand identity, feature set, codebase, and original written content — is the exclusive intellectual property of CareerLink Africa and is protected by applicable copyright, trademark, and intellectual property laws.

You may not copy, reproduce, distribute, modify, or create derivative works from any CareerLink Africa content without our express written permission.

• Users retain full ownership of their own content including CVs, company profiles, job listings, tender listings, and articles.
• By posting content on CareerLink Africa, you grant us a non-exclusive, worldwide, royalty-free licence to display, store, and distribute that content to other users as part of providing our services.
• This licence terminates when you delete the content or close your account.
• You may not use CareerLink Africa's brand, logo, or name in any marketing material, press release, or social media post without prior written consent.
• Any feedback or suggestions you provide about the platform may be used by CareerLink Africa without obligation or compensation to you.

CareerLink Africa's AI-powered features — including the CV Builder, CV Scorer, Career Coach, and Job Match Feed — are powered by the Groq API and are provided as supplementary assistive tools. They do not constitute professional career advice, legal advice, or guarantees of employment outcomes.

• AI-generated CV and career coaching outputs are based solely on information you have provided in your profile and should be reviewed and customised by you before use.
• CareerLink Africa does not guarantee that AI-generated content will be suitable for all applications, industries, or cultural contexts.
• We are not responsible for any outcomes resulting from the use of AI-generated content, including rejected applications or unsuccessful interviews.
• Career Coach conversation history is stored and linked to your account so you can refer back to previous sessions. You may delete this history at any time from your dashboard.
• AI features are continuously improved. Outputs may change over time as models and prompts are updated.
• You must not attempt to manipulate AI outputs through adversarial inputs, prompt injection, or other techniques designed to generate harmful or misleading content.
• AI features that consume platform credits (such as CV Scorer) are subject to the credit limits of your active subscription plan.

Your use of CareerLink Africa is also governed by our Privacy Policy. By using our services, you consent to our collection and use of your data as described in that policy. We encourage you to read the Privacy Policy in full to understand how your information is collected, stored, and used across all platform features including AI tools, video interviews, and tender processes.

CareerLink Africa provides its services on an "as-is" and "as-available" basis without any warranties of any kind, either express or implied. Specifically, we do not warrant:

• That the platform will be uninterrupted, error-free, or free of viruses or other harmful components.
• The accuracy, completeness, or suitability of any job listing, tender listing, employer profile, or other user-generated content.
• That any particular job application, CV, or tender proposal will result in a successful outcome.
• That AI-generated content is accurate, complete, or appropriate for any specific use case.
• That the platform will meet your specific requirements or expectations.

We are not responsible for any employment decisions made by employers or for the outcome of any job application, tender submission, or video interview conducted through our platform.

To the maximum extent permitted by applicable law, CareerLink Africa and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the platform, including but not limited to:

• Loss of earnings or employment opportunities.
• Loss of data or CV content.
• Loss of business opportunities arising from tender submissions.
• Reputational damage.
• Costs of procuring substitute services.

Our total liability to you for any claim arising from these terms or your use of our services shall not exceed the total amount you have paid to CareerLink Africa in the 12 months preceding the claim.

You agree to indemnify, defend, and hold harmless CareerLink Africa and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses — including reasonable legal fees — arising from: your use of the platform; your violation of these terms; your violation of any third-party rights including intellectual property or privacy rights; any content you post on the platform that causes harm to a third party; or any employment, tender, or other commercial arrangement you enter into through connections made on the platform.

CareerLink Africa reserves the right to suspend or permanently terminate your account at any time with or without notice if you violate these terms, engage in fraudulent or illegal activity, misuse or attempt to damage the platform, or for any other reason at our sole discretion.

• Upon termination your right to access the platform ceases immediately.
• You may delete your own account at any time through your dashboard settings.
• Active subscriptions will not be refunded upon account termination for policy violations.
• Active job and tender listings will be removed immediately upon account termination.
• Sections of these terms that should survive termination — including intellectual property, limitation of liability, and indemnification — shall remain in effect after account closure.

These Terms of Service are governed by and construed in accordance with applicable law. We are committed to resolving disputes fairly and efficiently.

• Any dispute arising out of or relating to these terms or your use of CareerLink Africa should first be submitted to our support team at support@careerlinkafrica.com for attempted informal resolution.
• If the dispute cannot be resolved informally within 30 days, either party may pursue resolution through the appropriate legal channels in the applicable jurisdiction.
• Nothing in this clause prevents CareerLink Africa from seeking injunctive or other equitable relief in any court of competent jurisdiction to prevent ongoing harm to the platform or its users.

Contact us at support@careerlinkafrica.com for any questions about these terms.