E-Commerce Executive

Are you passionate about digital commerce, online customer experience, and driving sales growth? An exciting opportunity is available for an E-Commerce Executive in Nairobi.

This role is ideal for a results-driven professional with experience in e-commerce operations, digital marketing, and online sales management. The successful candidate will oversee online sales platforms, optimize customer journeys, and implement strategies that drive revenue growth.

Job Overview

The E-Commerce Executive will be responsible for managing and optimizing the company's online sales channels, digital marketplaces, and e-commerce platforms. The role focuses on increasing online revenue, improving customer experience, and enhancing digital marketplace performance.

Job Details

• Position: E-Commerce Executive

• Job Type: Full Time, Onsite

• Location: Nairobi, Kenya

• Industry: Marketing and Communication

• Experience Required: Minimum 3 Years

• Educational Qualification: Bachelor's Degree

Key Responsibilities

E-Commerce Platform Management

The successful candidate will:

• Manage and optimize company e-commerce platforms and online marketplaces.

• List, update, and maintain product information across all digital sales channels.

• Ensure product descriptions, pricing, and availability remain accurate and up to date.

• Monitor online merchandising to maximize product visibility and sales.

Online Sales and Revenue Growth

Key duties include:

• Develop and execute online sales campaigns to increase revenue.

• Implement promotional activities to boost customer acquisition and retention.

• Monitor product performance and recommend strategies for improving sales.

• Support business growth through effective digital commerce initiatives.

Customer Experience Management

Responsibilities include:

• Responding to customer inquiries, feedback, complaints, and reviews across online channels.

• Ensuring a seamless and positive customer experience throughout the purchasing journey.

• Addressing customer concerns promptly and professionally.

• Enhancing customer satisfaction and loyalty through exceptional service.

Order Fulfillment and Operations

The E-Commerce Executive will:

• Coordinate with logistics and warehouse teams to ensure timely order fulfillment.

• Monitor order processing workflows to minimize delays and errors.

• Collaborate with delivery partners to improve operational efficiency.

• Ensure products are delivered accurately and on time.

Digital Marketing and Campaign Execution

The role also involves:

• Working closely with the Marketing team to execute digital marketing campaigns.

• Supporting initiatives involving search engine optimization (SEO), search engine marketing (SEM), and social media advertising.

• Tracking campaign effectiveness and recommending improvements.

• Contributing to customer acquisition and brand awareness efforts.

Data Analysis and Reporting

The successful candidate will:

• Analyze online sales performance and customer behavior.

• Track website traffic, conversion rates, and digital campaign results.

• Prepare regular performance reports and business insights.

• Monitor competitor activities and emerging e-commerce trends to support strategic decision-making.

Stakeholder and Marketplace Management

Additional responsibilities include:

• Managing relationships with third-party marketplaces and delivery partners.

• Collaborating with internal teams to optimize online operations.

• Supporting continuous improvements across digital sales channels.

Expected Outputs and Key Performance Indicators (KPIs)

Performance in this role may be measured through:

• Achievement of monthly and annual online sales targets.

• Growth in online revenue and order volumes.

• Increased website traffic and conversion rates.

• High customer satisfaction scores.

• Timely order fulfillment with minimal errors.

• Increased customer acquisition and retention rates.

• Growth in digital marketplace presence and performance.

Qualifications and Experience

Applicants should meet the following requirements:

Educational Qualifications

• Bachelor's Degree in:

  • Marketing

  • Business Administration

  • E-Commerce

  • Digital Marketing

  • Information Technology

  • Or a related field

Professional Experience

Candidates should possess:

• A minimum of three years of experience in e-commerce, digital sales, or online business operations.

• Experience managing online marketplaces and e-commerce platforms.

• Previous experience in the FMCG industry will be an added advantage.

Required Skills and Competencies

The ideal candidate should demonstrate:

Technical Skills

• Strong understanding of e-commerce operations and digital sales processes.

• Knowledge of digital marketing, including SEO, SEM, and social media advertising.

• Proficiency in Google Analytics and other digital reporting tools.

• Experience in online customer service and order fulfillment processes.

Business Skills

• Strong commercial awareness and business acumen.

• Excellent analytical and reporting abilities.

• Strong organizational and planning skills.

• Ability to identify trends and recommend growth strategies.

Interpersonal Skills

Successful candidates should possess:

• Excellent communication and relationship management skills.

• Strong customer-centric mindset.

• Effective problem-solving abilities.

• Ability to collaborate across multiple departments.

Why Apply for This Role?

This position offers an exciting opportunity to contribute to the growth of digital commerce while working in a fast-paced and innovative environment.

Successful candidates will gain valuable experience in e-commerce strategy, digital marketing, customer experience management, and online sales optimization.