About this role
Are you a recent graduate looking to launch your career in Information Technology? An exciting opportunity is available for an IT Intern in Nairobi. This internship is designed for ambitious graduates who are eager to gain practical experience in IT support, system administration, and technology operations.
The role offers hands-on exposure to real-world IT environments while allowing interns to develop technical and professional skills in a supportive workplace.
Job Overview
The IT Intern will provide first-line technical support to staff while assisting with day-to-day IT operations, user support, and technology projects. This position is ideal for recent graduates seeking practical experience in information technology and digital workplace solutions.
Job Details
Position: IT Intern
Job Type: Contract Internship
Location: Nairobi, Kenya
Industry: ICT / Computer
Category: Internship
Key Responsibilities
IT Support and Troubleshooting
The successful candidate will:
Provide first-line technical support to employees.
Troubleshoot and resolve hardware and software issues.
Diagnose and address problems related to printers, computers, and peripheral devices.
Escalate complex technical issues when necessary.
Microsoft 365 Administration
Responsibilities include:
Supporting Microsoft 365 users with account-related issues.
Assisting with email configuration and setup.
Helping manage user accounts, passwords, and access permissions.
Providing guidance on the effective use of Microsoft Office applications and collaboration tools.
IT Asset and Documentation Management
The IT Intern will:
Maintain accurate records of IT assets and equipment.
Update inventory registers and technology documentation.
Assist in tracking hardware, software licenses, and assigned equipment.
Ensure documentation is organized and regularly updated.
IT Projects and System Improvements
The role also involves:
Supporting ongoing IT projects and digital initiatives.
Assisting with system upgrades and technology improvements.
Participating in testing and implementation of new solutions.
Contributing ideas to improve IT processes and service delivery.
Qualifications and Requirements
Applicants should possess the following qualifications:
Educational Requirements
Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related field.
Candidates should have completed their degree within the last one year.
Required Technical Skills
The ideal candidate should demonstrate basic knowledge in:
Computer hardware and troubleshooting.
Microsoft Windows operating systems.
Networking fundamentals.
Microsoft Office applications and productivity tools.
Microsoft 365 environment and collaboration platforms.
Desired Competencies
Successful candidates should possess:
Personal Attributes
Strong curiosity and willingness to learn.
Proactive and self-motivated approach to work.
Excellent organizational skills.
Ability to manage tasks effectively and meet deadlines.
Communication Skills
Candidates should demonstrate:
Good verbal and written communication skills.
Strong interpersonal abilities.
Ability to provide professional customer support.
Capability to work collaboratively within teams.
Why Apply for This Internship?
This internship offers recent graduates an excellent opportunity to build practical IT experience while working with modern technologies and business systems.
Participants will gain valuable exposure in:
Technical support and helpdesk operations.
Microsoft 365 administration.
IT infrastructure support.
Asset management and documentation.
Workplace technology projects.
The experience gained can serve as a strong foundation for careers in IT support, systems administration, network administration, and other technology-related fields.
Career Growth Opportunities
Upon successful completion of the internship, participants will have developed skills relevant to roles such as:
IT Support Specialist
Helpdesk Technician
Systems Administrator
Network Support Technician
ICT Officer
Technical Support Engineer
Application Deadline
28 July 2026
