About this role
A leading distribution and logistics company is seeking a skilled IT Technician to join its technology support team in Johannesburg. This full-time position is ideal for an experienced IT professional with expertise in hardware support, helpdesk operations, networking, and system troubleshooting.
The successful candidate will provide technical support across multiple branches, maintain IT infrastructure, resolve technical issues, and help ensure seamless business operations through reliable technology services.
Job Overview
Position: IT Technician
Location: Johannesburg, Gauteng, South Africa
Employment Type: Full-Time
Industry: Information Technology (IT)
Salary: Negotiable
Application Closing Date: 24 August 2026
Position Summary
The IT Technician will be responsible for supporting users across multiple locations, maintaining computer systems and network infrastructure, troubleshooting technical issues, and managing IT equipment.
This role requires strong technical knowledge, excellent problem-solving abilities, and a customer-focused approach to delivering effective IT support services.
Key Responsibilities
IT Support and Helpdesk Services
Provide remote and telephonic IT support to users across branches and service centres.
Respond to and resolve technical support requests efficiently.
Diagnose and troubleshoot hardware, software, email, and system-related issues.
Escalate complex technical issues when necessary.
Ensure a high level of customer service and user satisfaction.
Hardware and Software Support
Install, configure, and maintain desktop computers, laptops, printers, and related equipment.
Support operating systems and business applications.
Perform routine maintenance and upgrades on IT equipment.
Troubleshoot hardware failures and software performance issues.
Coordinate repairs and replacements when required.
User Account Administration
Create and manage user accounts and access permissions.
Perform password resets and profile management tasks.
Support onboarding and setup of new employees.
Ensure users have appropriate access to systems and resources.
Systems and Infrastructure Management
Maintain and support Windows and Linux/Ubuntu operating systems.
Monitor system performance and availability.
Assist with infrastructure maintenance and upgrades.
Support business continuity and operational reliability initiatives.
Network and Communications Support
Monitor and troubleshoot network connectivity issues.
Support branch communications and connectivity solutions.
Assist with VoIP system administration and troubleshooting.
Help maintain stable and secure network operations across locations.
Helpdesk and Ticket Management
Manage and prioritize helpdesk tickets.
Track incidents and service requests through to resolution.
Maintain accurate records of support activities.
Ensure timely response and resolution according to service expectations.
ERP and Third-Party Application Support
Provide support for ERP-related applications.
Liaise with software vendors and third-party service providers.
Assist users with application troubleshooting and operational issues.
Support software updates and system enhancements.
Equipment Management and Branch Support
Maintain inventory records for IT assets and equipment.
Coordinate the distribution of IT hardware to branches.
Support branch technology requirements and upgrades.
Travel to branch locations when onsite support is required.
Provide after-hours technical support when necessary.
Minimum Requirements
Educational Qualifications
Matric Certificate (Grade 12)
Experience
Minimum of 3 years' experience in IT hardware support and troubleshooting.
At least 2 years' experience providing helpdesk or telephonic IT support.
Experience supporting users in a multi-site business environment is advantageous.
Additional Requirements
Valid Code 08 Driver’s Licence.
Willingness to travel to branch locations when required.
Ability to provide occasional after-hours support.
Required Skills and Knowledge
Technical Skills
Microsoft Windows Operating Systems
Linux / Ubuntu Administration
Microsoft Active Directory
Hardware Installation and Maintenance
Printer Support and Configuration
Software Troubleshooting
Network Connectivity Support
VoIP Systems Support
ERP Application Support
IT Infrastructure Knowledge
User Account Administration
System Configuration and Maintenance
Network Fundamentals
Remote Support Tools
IT Asset Management
Business Application Support
Professional Skills
Strong troubleshooting and diagnostic abilities
Excellent analytical and problem-solving skills
Effective communication and customer service skills
Time management and prioritization abilities
Attention to detail and accuracy
Personal Attributes
Self-motivated and proactive
Ability to work independently
Strong teamwork and collaboration skills
Professional and customer-focused approach
Adaptability in a fast-paced environment
Why Apply for This IT Technician Role?
This opportunity offers experienced IT professionals the chance to work in a dynamic logistics and distribution environment while supporting critical business systems and infrastructure.
The successful candidate will gain exposure to enterprise IT operations, multi-site technical support, network administration, and infrastructure management while contributing to the smooth running of technology services across the organization.
Application Deadline
17 July 2026
