About this role
Are you passionate about delivering outstanding patient experiences? A healthcare organization in Nairobi is seeking a dedicated Patient Care Specialist to support patients through effective communication, appointment coordination, and administrative excellence.
This part-time onsite opportunity is ideal for professionals who enjoy helping others, maintaining accurate records, and ensuring a smooth healthcare experience while adhering to industry compliance standards.
Job Overview
Position: Patient Care Specialist
Job Type: Part-Time
Work Arrangement: Onsite
Location: Nairobi
Education: Bachelor's Degree, HND, or equivalent qualification
Industry: Healthcare Support and Patient Services
About the Role
The Patient Care Specialist serves as a key point of contact for patients, helping ensure positive interactions throughout their healthcare journey. The role involves appointment scheduling, patient communication, record management, and collaboration with healthcare teams to provide efficient and professional support.
Successful candidates will possess strong organizational skills, excellent communication abilities, and a patient-focused approach to service delivery.
Key Responsibilities
Patient Support and Communication
Provide professional, compassionate, and responsive support to patients.
Address patient inquiries through phone calls, emails, and other communication channels.
Deliver a positive and welcoming experience for every patient interaction.
Appointment Scheduling and Coordination
Manage appointment bookings and scheduling activities.
Optimize calendars to improve appointment efficiency.
Coordinate scheduling adjustments and manage appointment availability when necessary.
Patient Records Management
Maintain accurate and up-to-date patient records within EHR and EMR systems.
Verify patient information and ensure all required documentation is completed before appointments.
Support data accuracy and confidentiality standards.
Problem Resolution
Handle patient concerns professionally and efficiently.
Use strong conflict-resolution techniques to address issues while maintaining a patient-first approach.
Escalate complex concerns when appropriate.
Team Collaboration
Work closely with clinical and administrative staff.
Support operational workflows that improve patient satisfaction and service delivery.
Contribute to a collaborative and efficient healthcare environment.
Required Qualifications
Candidates should possess the following skills and experience:
Experience using Electronic Health Records (EHR) and Electronic Medical Records (EMR) systems.
Knowledge of healthcare compliance standards, including OSHA and HIPAA requirements.
Strong verbal and written communication skills.
Excellent conflict-resolution and interpersonal abilities.
High attention to detail and organizational skills.
Ability to manage multiple tasks in a fast-paced environment.
Strong problem-solving and time-management capabilities.
Work Schedule
The position requires approximately:
26 hours per week
Working hours scheduled between 3:00 AM and 3:00 PM (Kenyan Time)
Specific schedules may vary based on operational needs.
Why Join This Opportunity?
This role provides an opportunity to make a meaningful impact on patient experiences while working within a professional healthcare environment. It is well-suited for individuals who enjoy helping others, maintaining organized processes, and contributing to quality patient care.
Professionals with healthcare administration, medical scheduling, or patient support experience can further develop their skills while supporting efficient healthcare operations.
How to Apply
Interested candidates who meet the qualifications are encouraged to submit their applications. Be sure to highlight your experience with patient support, scheduling systems, EHR/EMR platforms, and healthcare compliance procedures.
Application Deadline
12 July 2026
