SME Digital Product Champion

Premier Credit Uganda is seeking a creative and results-oriented SME Digital Product Champion to join its Business Support Center team in Kampala. This exciting full-time opportunity is ideal for professionals with experience in digital marketing, social media management, content creation, and customer engagement.

The successful candidate will help strengthen the company's digital presence, enhance customer interactions across online platforms, and support business growth through effective digital communication and lead management strategies.

Job Overview

Position: SME Digital Product Champion

Company: Premier Credit Uganda

Employment Type: Full-Time

Location: Kampala, Uganda

Industry: Financial Services

Category: Digital Marketing, Communications, Customer Service, Business Operations, Information Technology

Application Deadline: 20 June 2026

About Premier Credit Uganda

Premier Credit Uganda is a leading credit-only microfinance institution providing financial solutions to small and medium-sized enterprises (SMEs), civil servants, and individual customers across Uganda.

The organization is committed to responsible lending, innovation, operational excellence, and supporting customers in achieving their financial goals.

About the Role

The SME Digital Product Champion plays a vital role within the Business Support Center by managing digital communication channels, engaging customers online, supporting lead generation activities, and enhancing brand visibility.

The role combines digital marketing, customer service, content management, and online community engagement to ensure a strong and professional digital presence.

Key Responsibilities

Digital Marketing and Content Strategy

• Develop and implement social media content plans aligned with business goals.

• Create engaging content for digital platforms, including:

  • Social media posts

  • Graphics

  • Images

  • Videos

  • Promotional content

• Ensure consistent brand messaging across all digital channels.

Social Media Management

• Manage and monitor the company's social media accounts.

• Engage with online communities and respond to customer interactions.

• Track social media performance and identify opportunities for growth.

• Stay updated on emerging digital trends and platform developments.

Customer Engagement and Support

• Respond to customer inquiries, comments, and messages promptly.

• Ensure online customer concerns are addressed within agreed service standards.

• Support first-contact resolution of customer inquiries whenever possible.

• Escalate complex issues to relevant departments for resolution.

Website and Lead Management

• Monitor and track leads generated through the company website.

• Ensure timely follow-up and proper lead management processes.

• Evaluate lead quality and provide regular performance reports.

• Support business development initiatives through digital lead generation.

Intranet and Internal Communications

• Maintain and update company intranet content.

• Ensure employees have access to accurate and relevant internal information.

• Support communication initiatives that improve internal engagement.

Paid Advertising Support

• Assist in planning and executing paid digital advertising campaigns.

• Support social media advertising efforts to increase visibility and lead generation.

• Monitor campaign performance and provide recommendations for improvement.

Reporting and Analytics

• Prepare reports on:

  • Website inquiries

  • Social media engagement

  • Customer interactions

  • Lead generation performance

• Analyze digital metrics and provide actionable insights to improve results.

Required Qualifications

Candidates should possess:

• A Diploma or Bachelor's Degree in:

  • Communications

  • Digital Marketing

  • Information Technology

  • Business Administration

  • Related disciplines

Experience Requirements

Applicants should have:

• At least 1 year of experience in:

  • Social media management

  • Digital marketing

  • Content creation

  • Online customer engagement

• Experience working with digital communication platforms and online marketing tools.

Technical Skills

Successful candidates should demonstrate proficiency in:

Content Creation Tools

• Canva

• CapCut

• Adobe Photoshop

• Adobe Illustrator

• Other graphic design and video editing software

Digital Marketing Skills

• Social media management

• Content strategy development

• Online lead generation

• Customer engagement

• Digital advertising support

Analytics and Reporting

• Performance tracking

• Social media analytics

• Lead quality assessment

• Data interpretation and reporting

Soft Skills and Competencies

The ideal candidate should possess:

Communication Skills

• Strong written and verbal communication abilities.

• Excellent content writing and editing skills.

• Ability to engage diverse audiences effectively.

Creative Skills

• Creative thinking and content development capabilities.

• Ability to generate engaging and audience-focused digital content.

• Strong understanding of current digital trends.

Professional Attributes

• Strong teamwork and collaboration skills.

• Customer-first mindset.

• Ability to multitask and prioritize effectively.

• Strong organizational and time-management skills.

• Analytical thinking and problem-solving abilities.

• Ability to work under deadlines while maintaining quality standards.

Working Hours

• Standard work schedule of 8 hours per day.

Why Join Premier Credit Uganda?

This role provides an excellent opportunity to contribute to the digital transformation journey of a leading financial services organization. You will gain hands-on experience in digital marketing, customer engagement, lead generation, and brand communication while helping drive business growth through innovative digital strategies.

Professionals looking to advance their careers in digital communications, social media management, content marketing, or customer engagement will find this position both rewarding and growth-oriented.

How to Apply

Interested and qualified candidates are encouraged to submit their applications before the application deadline. Be sure to highlight your experience in digital marketing, content creation, social media management, and customer engagement to strengthen your application.