Duty Manager – Hospitality

Emerge Egress Consulting (EEC) is a management and training consultancy that partners with organisations across the public and private sectors. They are helping a prominent hotel in Nairobi find a proactive Duty Manager to supervise daily operations and champion an outstanding guest experience. This full‑time position sits at the heart of the hospitality and tourism industry.

Why Join CareerLink Africa

Listing this role on CareerLink Africa connects you with Africa’s leading job platform, where thousands of professionals search for opportunities across the continent. By applying here you benefit from a streamlined dashboard, smart job alerts and the ability to track your application status in real time, all while enjoying the platform’s remote‑work flexibility where applicable.

What You'll Do

In this role you will act as the on‑site decision‑maker, ensuring the hotel runs smoothly and guests leave delighted.

• Supervise all hotel departments each day to guarantee efficient, high‑quality service delivery.
• Serve as the primary point of contact for guest complaints, special requests and emergencies, delivering prompt and effective resolutions.
• Continuously monitor guest satisfaction metrics and proactively close any service gaps.
• Carry out routine inspections of public areas and back‑of‑house spaces to confirm cleanliness, safety and adherence to brand standards.
• Assist the Front Office with check‑ins, check‑outs, VIP arrivals and any bespoke guest requirements.
• Enforce hotel policies, health‑safety protocols and security procedures throughout the property.
• Make swift, informed decisions when operational challenges arise to maintain seamless service continuity.
• Analyse daily performance reports—including occupancy, revenue, guest feedback and incident logs—to guide operational improvements.
• Support staff scheduling, shift handovers and performance monitoring across all functional areas.
• Mentor and train team members to raise service standards and operational efficiency.
• Document and follow up on all guest complaints and incidents to ensure complete resolution.
• Foster a culture of professionalism, teamwork and guest‑centric service among all employees.
• Undertake any additional duties delegated by senior management.

What We're Looking For

The ideal candidate combines solid hospitality experience with strong leadership and problem‑solving abilities.

• A degree or diploma in Hotel & Restaurant Management, Hospitality, Business Administration or a related field from an accredited institution.
• Three to five years of hands‑on hotel operations experience, including at least one to two years in a supervisory or Duty Manager capacity.
• Proficiency with Property Management Systems and familiarity with standard hotel reporting tools.
• Demonstrated leadership skills with the ability to make decisive choices under pressure.
• Excellent interpersonal and communication talents, enabling effective guest relations and conflict resolution.
• High integrity, reliability and a professional demeanor at all times.
• Strong analytical and critical‑thinking capabilities for troubleshooting operational issues.
• Ability to coordinate multiple tasks simultaneously while maintaining attention to detail.
• Willingness to work flexible shifts, including weekends and public holidays.
• A genuine passion for hospitality and a commitment to delivering service excellence.

Perks & Benefits

Through CareerLink Africa you gain access to a platform that supports remote‑work options for many roles, offers real‑time application tracking and provides a network of employers across Africa’s fastest‑growing industries.

If you meet the qualifications and are ready to lead a dynamic hotel team in Nairobi, submit your application through CareerLink Africa today.