General Manager – Hotel/Lodge

An established hospitality property is seeking an experienced and strategic General Manager to oversee the overall management and performance of its hotel or lodge operations in Narok County. This leadership opportunity is ideal for hospitality professionals with a strong track record in hotel management, operational excellence, and business growth.

The successful candidate will provide strategic direction while ensuring exceptional guest experiences, financial sustainability, operational efficiency, and team development.

Job Overview

The General Manager will be responsible for the overall leadership of the hotel, including business strategy, daily operations, revenue growth, guest satisfaction, compliance, and people management.

This role requires a dynamic leader capable of driving profitability while maintaining high hospitality standards and fostering a positive workplace culture.

Employment Type

• Full-Time

Location

• Narok County, Kenya

Industry

• Hospitality

• Tourism

• Hotel and Lodge Management

Key Responsibilities

Strategic Leadership

The successful candidate will:

• Develop and implement strategic and operational plans aligned with business objectives.

• Drive business growth, profitability, and long-term sustainability.

• Identify opportunities for new revenue streams, partnerships, and market expansion.

• Monitor industry trends to maintain competitiveness within the hospitality and tourism sector.

• Prepare and present performance reports to owners, investors, or board members.

Hotel Operations Management

Responsibilities include:

• Overseeing the day-to-day operations of the hotel or lodge.

• Ensuring seamless coordination across all operational departments.

• Maintaining high standards of guest service and hospitality.

• Monitoring service quality and implementing continuous improvement initiatives.

• Ensuring effective management and maintenance of hotel facilities and assets.

Financial Management

The General Manager will:

• Prepare and manage annual budgets and financial plans.

• Monitor revenues, expenses, and overall profitability.

• Implement effective cost-control measures and optimize resource utilization.

• Review financial reports and implement corrective actions when necessary.

• Drive occupancy growth, room revenue, food and beverage sales, and overall business performance.

Guest Experience and Customer Service

Key responsibilities include:

• Delivering exceptional guest experiences across all service areas.

• Addressing guest complaints promptly and ensuring effective service recovery.

• Monitoring guest feedback from online platforms and internal surveys.

• Implementing strategies to improve customer loyalty and repeat business.

Sales and Marketing Leadership

The role also involves:

• Leading initiatives aimed at increasing occupancy rates and market share.

• Building relationships with tour operators, travel agents, corporate clients, NGOs, and government institutions.

• Supporting promotional campaigns and marketing initiatives.

• Enhancing brand visibility within local and international tourism markets.

Human Resource Management

The successful candidate will:

• Recruit, develop, and retain high-performing employees.

• Foster employee engagement and a positive organizational culture.

• Conduct performance evaluations and coaching sessions.

• Ensure staff training and continuous professional development.

• Enforce company policies, procedures, and disciplinary standards.

Quality Assurance and Compliance

Responsibilities include:

• Ensuring compliance with hospitality regulations and industry standards.

• Maintaining health, safety, environmental, and security requirements.

• Ensuring compliance with labor laws and statutory obligations.

• Overseeing risk management and business continuity initiatives.

Community and Stakeholder Relations

The General Manager will:

• Build strong relationships with local communities and key stakeholders.

• Promote sustainable tourism and responsible business practices.

• Represent the hotel in tourism associations and industry forums.

• Support corporate social responsibility initiatives and community engagement programs.

Key Performance Indicators (KPIs)

Performance will be measured through:

Financial Performance

• Revenue growth.

• Gross Operating Profit (GOP).

• Budget adherence.

• Cost control performance.

• Occupancy rates.

• Average Daily Rate (ADR).

• Revenue per Available Room (RevPAR).

Guest Experience Metrics

• Guest satisfaction scores.

• Online review ratings.

• Guest retention levels.

• Complaint resolution efficiency.

People Management Metrics

• Employee engagement scores.

• Staff retention rates.

• Training completion levels.

• Performance management compliance.

Operational Metrics

• Achievement of service quality standards.

• Health and safety compliance results.

• Audit outcomes.

• Maintenance response times.

Educational Requirements

Applicants should possess:

• A Bachelor's Degree in:

  • Hospitality Management

  • Hotel Management

  • Tourism Management

  • Business Administration

  • Or a related discipline

Experience Requirements

Candidates should have:

• A minimum of 8 to 10 years of experience in hospitality management.

• At least 5 years of experience in a senior leadership role within:

  • Hotels

  • Lodges

  • Resorts

  • Hospitality establishments

• Experience managing remote safari lodges or tourism facilities will be highly advantageous.

Professional Qualifications

The ideal candidate should possess:

• Membership in recognized hospitality or tourism professional associations.

• Additional training in leadership, finance, customer service, or hospitality operations will be an added advantage.

Required Skills and Competencies

Leadership Competencies

Successful candidates should demonstrate:

• Strategic thinking and planning skills.

• Strong business acumen.

• Effective decision-making capabilities.

• Results-oriented leadership.

• Change management expertise.

Interpersonal Competencies

Applicants should possess:

• Excellent communication and presentation skills.

• Team leadership and people management abilities.

• Stakeholder engagement and relationship management skills.

• Negotiation and influencing capabilities.

• Conflict resolution and problem-solving skills.

Personal Attributes

The ideal candidate should be:

• Highly ethical and professional.

• Customer-focused and service-driven.

• Resilient and adaptable.

• Detail-oriented and organized.

• Capable of working effectively in dynamic hospitality environments.

Working Conditions

• Based in Narok County, with occasional travel as required.

• Flexibility to work weekends, public holidays, and extended hours depending on operational needs.

• Accommodation may be provided where applicable.

Success Profile

A successful General Manager will consistently deliver exceptional guest experiences, develop high-performing teams, maintain strong stakeholder relationships, achieve sustainable profitability, and position the property as a preferred hospitality destination.

Why Apply for This Role?

This position offers an exciting opportunity for hospitality leaders seeking to advance their careers while managing a dynamic hotel or lodge operation.

Benefits may include:

• Senior leadership exposure within the hospitality industry.

• Opportunities to drive business growth and innovation.

• Professional development and career advancement opportunities.

• Experience working within Kenya's thriving tourism sector.

How to Apply

Interested candidates who meet the qualifications and experience requirements are encouraged to submit their applications through the employer's official recruitment process.