About this role
A growing hospitality and events destination in Ruiru is seeking an experienced Hotel Operations Manager to oversee daily operations and deliver exceptional guest experiences. This full-time onsite role offers an exciting opportunity to lead a dynamic hospitality facility that provides accommodation, dining, conferencing, outdoor events, recreation, and leisure activities.
The successful candidate will play a key role in driving operational excellence, enhancing customer satisfaction, increasing revenue, and ensuring the smooth running of all departments.
Job Overview
Position: Hotel Operations Manager
Employment Type: Full-Time, Onsite
Location: Kiambu County, Kenya
Industry: Hospitality, Tourism & Events
Experience Required: 5–8 Years
Salary Range: KSh 50,000 – KSh 100,000 per Month
About the Role
This leadership position is responsible for managing resort operations, hospitality services, event coordination, staff performance, and business growth initiatives.
The ideal candidate will combine strong operational management skills with a passion for customer service, team leadership, and hospitality excellence.
Key Responsibilities
Operations and Guest Experience Management
Oversee the day-to-day operations of the resort and hospitality facility.
Maintain high standards of customer service and guest satisfaction.
Coordinate activities across accommodation, food and beverage, housekeeping, maintenance, security, and grounds management.
Address guest concerns promptly and ensure effective resolution of complaints.
Event Management and Revenue Growth
Coordinate weddings, conferences, corporate functions, family events, and outdoor activities.
Drive occupancy rates and event bookings through customer engagement initiatives.
Develop relationships with corporate clients, event organizers, travel partners, and community stakeholders.
Support marketing campaigns and promotional activities aimed at increasing revenue.
Team Leadership and Staff Management
Supervise operational staff across multiple departments.
Prepare work schedules and ensure adequate staffing levels.
Train, mentor, and evaluate team performance.
Promote a culture of accountability, professionalism, and customer service excellence.
Financial and Administrative Oversight
Monitor operational budgets and control expenses effectively.
Oversee procurement activities and inventory management processes.
Prepare operational reports and performance updates for management.
Support initiatives that improve profitability and operational efficiency.
Facility Management and Compliance
Ensure all facilities, guest areas, and recreational spaces are clean, safe, and well-maintained.
Coordinate maintenance activities, repairs, and supplier relationships.
Ensure compliance with hospitality industry standards, health regulations, and safety requirements.
Monitor service quality across all guest-facing operations.
Required Qualifications
Educational Requirements
Candidates should possess one of the following:
Bachelor's Degree in:
Hospitality Management
Hotel Management
Business Administration
Tourism Management
Or a related field
OR
Diploma in Hospitality Management, Hotel Management, Business Administration, or a related discipline.
Experience Requirements
Applicants should have:
A minimum of 5 years of experience in hospitality, hotel, resort, or event operations management.
Experience overseeing multiple operational departments.
Strong knowledge of hospitality service standards and guest experience management.
Preferred Experience
The following experience will be highly advantageous:
Resort operations management.
Conference and event management.
Wedding and outdoor event coordination.
Hospitality business development and revenue generation.
Essential Skills and Competencies
Leadership and Team Management
Ability to motivate, guide, and develop high-performing teams.
Strong people management and conflict-resolution skills.
Operational Excellence
Proven ability to manage daily hospitality operations efficiently.
Strong organizational and planning abilities.
Customer Experience Management
Commitment to delivering exceptional guest experiences.
Strong service recovery and customer satisfaction skills.
Event Coordination
Experience planning and executing successful events and conferences.
Ability to manage multiple activities simultaneously.
Financial Management
Budget monitoring and cost-control expertise.
Understanding of financial reporting and operational performance metrics.
Communication Skills
Excellent verbal and written communication abilities.
Strong interpersonal and relationship-building skills.
Problem-Solving and Decision-Making
Ability to make informed decisions in fast-paced environments.
Strong analytical and critical-thinking capabilities.
Attention to Detail
Commitment to maintaining high hospitality standards across all departments.
Why Apply for This Role?
This opportunity offers the chance to lead operations at a growing hospitality and events destination while gaining exposure to resort management, event coordination, customer experience strategy, and business growth initiatives.
The role is ideal for hospitality professionals seeking a leadership position where they can directly influence guest satisfaction, operational efficiency, and organizational success.
Benefits of the Role
Competitive salary package.
Opportunity to lead a diverse hospitality operation.
Career growth within the hospitality and tourism sector.
Exposure to event management and resort operations.
Collaborative and professional working environment.
Conclusion
If you are an experienced hospitality professional with a passion for operational excellence, customer service, and team leadership, this Hotel Operations Manager position in Kiambu offers an excellent opportunity to advance your career and contribute to the success of a growing hospitality destination.
Application Deadline
18 July 2026
