About this role
Are you passionate about digital transformation, artificial intelligence, automation, and data-driven decision-making? An exciting opportunity is available for an ICT Specialist (Data & Digital Innovation) in Nairobi.
This role is ideal for technology professionals who want to combine ICT operations with innovation, business intelligence, automation, and emerging technologies to support organizational efficiency and strategic goals.
The successful candidate will play a key role in designing and implementing innovative digital solutions while ensuring reliable ICT services and infrastructure.
Job Overview
The ICT Specialist will be responsible for delivering ICT support services while leading initiatives in data analytics, digital innovation, automation, artificial intelligence (AI), and business intelligence.
The position bridges operational ICT support and digital transformation by translating business needs into practical technology-enabled solutions that enhance organizational performance and resilience.
Job Details
Position: ICT Specialist (Data & Digital Innovation)
Job Type: Full Time
Location: Nairobi, Kenya
Industry: ICT / Computer, Data, Business Analysis and AI
Experience Required: Minimum 5 Years
Qualification: Bachelor's Degree and Professional Certifications
Key Responsibilities
ICT Operations and Technical Support
The successful candidate will:
Install, maintain, repair, and monitor ICT equipment and infrastructure.
Provide Level 1 and Level 2 technical support to users.
Resolve ICT incidents and escalate complex issues when necessary.
Ensure the availability, reliability, and optimal performance of ICT systems and services.
Deliver technical guidance, user training, and ICT briefings to staff.
ICT Asset and Documentation Management
Responsibilities include:
Maintaining accurate ICT inventories and conducting regular stock checks.
Monitoring equipment availability and ensuring sufficient ICT supplies.
Preparing helpdesk reports and tracking service performance.
Developing and updating technical documentation, installation records, and operating procedures.
Data Analytics and Business Intelligence
The ICT Specialist will:
Design, develop, and maintain dashboards, analytical tools, and business intelligence solutions.
Build and manage data pipelines that support decision-making.
Analyze operational data to generate actionable insights.
Support evidence-based planning through advanced analytics solutions.
Artificial Intelligence and Digital Innovation
Key responsibilities include:
Identifying opportunities to leverage Artificial Intelligence (AI), Machine Learning (ML), and data analytics technologies.
Developing prototypes, proofs of concept, and pilot projects that address operational challenges.
Supporting digital transformation initiatives across the organization.
Translating operational requirements into innovative technology solutions.
Automation and Workflow Optimization
The successful candidate will:
Develop workflow automation solutions using technologies such as Power Automate, n8n, APIs, scripting, and related platforms.
Implement digital workflows that improve efficiency and reduce manual processes.
Support process optimization initiatives through automation technologies.
Integrate systems and applications to streamline business operations.
Internet of Things (IoT) and Emerging Technologies
The role also involves:
Designing and supporting IoT solutions for telecommunications, logistics, facilities, security, and operational monitoring.
Supporting sensor-based systems and open-source technology platforms.
Exploring emerging technologies that can enhance organizational effectiveness.
Collaboration and Capacity Building
Responsibilities include:
Providing training, coaching, and technical support on AI, automation, analytics, and digital transformation initiatives.
Building partnerships with universities, innovation hubs, and technology communities.
Collaborating with internal stakeholders to identify and implement technology solutions.
Qualifications and Experience
Applicants should possess the following:
Educational Requirements
Bachelor's Degree in Computer Science, Information Technology, Data Science, Information Systems, Artificial Intelligence, Engineering, or a related field.
Professional Experience
Candidates should have:
A minimum of five years of experience in ICT, Data Analytics, Digital Transformation, Artificial Intelligence, Automation, or innovation-related roles.
Experience implementing technology-enabled business solutions.
Preferred Professional Certifications
The following certifications will be an added advantage:
Microsoft Power BI Certification
Azure AI Fundamentals
Google Data Analytics Certification
Data Science Certifications
Machine Learning Certifications
AI Engineering Certifications
IoT-related Certifications
Required Technical Skills
The ideal candidate should demonstrate expertise in:
Data and Analytics
Data analytics and business intelligence concepts.
Python programming.
SQL and database management.
Data visualization and reporting tools.
Artificial Intelligence and Automation
Artificial Intelligence and Generative AI concepts.
Applied Machine Learning techniques.
Workflow automation platforms such as Power Automate, n8n, Make, or equivalent tools.
API integrations and automation frameworks.
Cloud and Infrastructure Technologies
Candidates should possess knowledge of:
Microsoft Azure
Amazon Web Services (AWS)
Google Cloud Platform (GCP)
Cloud-based digital solutions
IoT and Emerging Technologies
Experience in the following areas is desirable:
Internet of Things (IoT) technologies
Sensor-based systems
Open-source technology platforms
Digital transformation frameworks
Desired Competencies
Successful candidates should possess:
Strong analytical and problem-solving skills.
Excellent communication and stakeholder engagement abilities.
Ability to translate technical concepts into practical business solutions.
Innovation mindset and continuous learning attitude.
Strong organizational and project management skills.
Ability to work independently and collaboratively.
Benefits and What We Offer
Successful candidates will enjoy:
The opportunity to work within a diverse and humanitarian-focused environment.
A chance to contribute to meaningful humanitarian initiatives.
Continuous learning and professional development opportunities.
Flexible work arrangements and schedules.
Exposure to innovative technologies and digital transformation projects.
Why Apply for This Role?
This position offers a unique opportunity to combine ICT operations with cutting-edge technologies such as Artificial Intelligence, automation, analytics, and IoT while supporting impactful humanitarian and organizational objectives.
Professionals passionate about innovation, technology, and digital transformation will find this role both challenging and rewarding.
Application Deadline
29 July 2026
