Manager, IT Support

We are a not-for-profit organization dedicated to improving the lives and school performance of vulnerable children in the public school system. As a key member of our team, you will play a vital role in ensuring the reliability and performance of our core technology environment. Our organization, Food for Education, has been providing subsidized school meals to over 15,000 kids since 2012, with a goal of feeding 1,000,000 kids by 2025.

Why Join CareerLink Africa

At CareerLink Africa, we believe in building bridges between African professionals and the opportunities they deserve. As a dedicated job platform, we offer a unique chance to be part of a growing community that values professional growth and development. By joining our network, you will have access to thousands of job listings from leading employers across the continent, as well as the opportunity to work with a team that is passionate about making a difference in the lives of others.

What You'll Do

• Own the reliability and performance of our core technology environment, including physical infrastructure, on-premise servers, enterprise networks, and corporate connectivity across offices, warehouses, and field sites.
• Manage hardware and asset lifecycles, ensuring that every staff member has the necessary resources to perform their job effectively.
• Develop and maintain the IT roadmap, ensuring that priorities align with business needs and stakeholders are informed of progress, risks, and upcoming initiatives.
• Lead technology initiatives from concept to implementation, including discovery, definition, build or procurement, pilot, rollout, and continuous improvement.
• Partner with Product, Engineering, and Tech Support to shape technology decisions and support the delivery of shared priorities.

What We're Looking For

We are looking for a highly skilled and experienced IT professional who combines strong technical expertise with proven leadership experience and a passion for building reliable, scalable IT services.

• Demonstrated experience in IT management or technical leadership, with responsibility for infrastructure, vendor management, and leading high-performing teams.
• A proactive, hands-on approach to leadership, with the ability to identify challenges early, take ownership, and drive practical solutions.
• A strong understanding of technology lifecycle management, recognizing that successful implementation extends beyond deployment to ongoing adoption, support, and continuous improvement.
• A commitment to high standards, fostering a culture where issues are surfaced early, addressed collaboratively, and resolved effectively.

Perks & Benefits

As a remote work-friendly organization, we offer the flexibility to work from anywhere, as long as you have a reliable internet connection. This allows you to balance your work and personal life, while also being part of a dynamic team that is passionate about making a difference.

If you are a motivated and experienced IT professional who is passionate about building reliable, scalable IT services, we encourage you to apply for this exciting opportunity to join our team.