About this role
An exciting career opportunity is available for an organized and customer-focused Administrator: Service Advisor (Non-Technical) in Sandton, Gauteng. This full-time position is ideal for professionals with experience in customer service and administration who enjoy working in a fast-paced environment while delivering exceptional client support.
The successful candidate will play a key role in coordinating service appointments, maintaining accurate records, assisting customers, and supporting the overall efficiency of the service department.
Job Overview
Position: Administrator: Service Advisor (Non-Technical)
Employment Type: Full-Time
Location: Sandton, Gauteng, South Africa
Department: Administration & Customer Service
Experience Required: Minimum 2 Years
Qualification: Matric (High School Diploma or Equivalent)
Application Deadline: 16 June 2026
About the Role
The Administrator Service Advisor serves as an important link between customers and the service department. This position focuses on scheduling appointments, handling customer inquiries, maintaining service records, and ensuring a smooth customer experience throughout the service process.
Candidates should possess strong organizational skills, excellent communication abilities, and the capacity to manage multiple responsibilities efficiently.
Key Responsibilities
Customer Service and Client Support
Provide professional and friendly assistance to customers in person, via phone, and through email.
Respond to customer inquiries regarding service appointments and vehicle updates.
Deliver accurate information and timely feedback to clients.
Ensure a positive customer experience throughout all interactions.
Appointment Scheduling and Coordination
Schedule and manage service appointments efficiently.
Coordinate bookings to optimize workflow within the service department.
Monitor appointment calendars and ensure proper allocation of resources.
Support timely completion of scheduled services.
Record Management and Administration
Maintain accurate records of customer details, vehicle information, and service history.
Update and organize administrative documentation as required.
Ensure all service-related records are properly stored and easily accessible.
Support compliance with company documentation procedures.
Billing and Payment Processing
Assist customers with payment processing and billing inquiries.
Ensure invoices and payment records are accurate and properly documented.
Address customer questions related to service charges and payments.
Support efficient financial administration within the department.
Customer Complaint Resolution
Handle customer concerns professionally and courteously.
Work to resolve issues promptly while maintaining customer satisfaction.
Escalate complex concerns when necessary.
Follow up on outstanding matters to ensure satisfactory resolution.
Team Collaboration
Work closely with service department personnel to improve operational efficiency.
Support communication between customers and service teams.
Contribute to departmental goals and service quality initiatives.
Participate in team meetings and administrative activities when required.
Educational Requirements
Applicants must possess:
Matric (Grade 12) or equivalent qualification.
Additional qualifications in administration, customer service, business administration, or related fields may be advantageous.
Experience Requirements
Candidates should have:
A minimum of 2 years of experience in customer service, administration, or a related role.
Experience handling customer inquiries and appointment scheduling.
Practical experience maintaining records and supporting office operations.
Advantageous Experience
The following experience will be beneficial:
Automotive industry experience.
Experience within a vehicle dealership or service center.
Familiarity with service booking systems and customer management software.
Required Skills and Competencies
Customer Service Skills
Strong customer relationship management abilities.
Professional telephone and email communication.
Conflict resolution and problem-solving skills.
Customer-focused approach to service delivery.
Administrative Skills
Record management and documentation.
Appointment scheduling and coordination.
Data entry and administrative reporting.
Time management and organizational skills.
Technical Skills
Proficiency in:
Microsoft Word
Microsoft Excel
Microsoft Outlook
Office administration software
Customer management systems
Communication Skills
Excellent verbal communication.
Strong written communication abilities.
Ability to interact professionally with customers and colleagues.
Active listening and interpersonal skills.
Personal Attributes
The ideal candidate should demonstrate:
Attention to detail.
Professionalism and integrity.
Strong organizational abilities.
Reliability and accountability.
Ability to multitask effectively.
Positive and customer-oriented attitude.
Why Apply for This Role?
This position provides an excellent opportunity to build a career in customer service, administration, and automotive support services. Successful candidates will gain valuable experience in customer relations, service coordination, record management, and operational administration.
The role is well suited for individuals who enjoy helping customers, managing administrative processes, and contributing to a high-performing service environment.
Career Growth Opportunities
Experience gained in this position can support advancement into roles such as:
Senior Service Advisor
Customer Service Supervisor
Service Department Coordinator
Office Administrator
Customer Experience Specialist
Operations Administrator
How to Apply
Qualified candidates who meet the requirements are encouraged to submit their applications before the closing date. Be sure to highlight your experience in customer service, appointment scheduling, administration, record management, and client support to strengthen your application.
Application Deadline
30 June 2026
