About this role
Are you passionate about helping patients and providing exceptional healthcare support? An exciting opportunity is available for a Bilingual Patient Care Specialist in Nairobi. This part-time onsite role is ideal for professionals with strong communication skills, healthcare scheduling experience, and a patient-centered mindset.
As the first point of contact for patients, you will play a vital role in ensuring a positive healthcare experience while maintaining compliance with healthcare regulations and administrative best practices.
Job Overview
Position: Bilingual Patient Care Specialist
Employment Type: Part-Time
Work Arrangement: Onsite
Location: Nairobi, Kenya
Experience Required: Minimum 1 Year
Education: Bachelor's Degree, HND, or equivalent qualification
Workplace Location
Oasis Outsourcing
Royal Offices, 3rd Floor, Office 33
Mogotio Road, Nairobi, Kenya
About the Role
The Bilingual Patient Care Specialist serves as a key connection between patients and healthcare providers. This position combines customer service excellence with healthcare administration responsibilities, ensuring patients receive timely support, accurate scheduling, and professional assistance throughout their care journey.
Successful candidates will demonstrate empathy, organizational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced healthcare environment.
Key Responsibilities
Patient Communication and Support
Provide professional, friendly, and empathetic support to patients.
Serve as the primary point of contact for patient inquiries and requests.
Deliver clear and effective communication through phone calls, emails, and other communication channels.
Healthcare Compliance
Follow OSHA and HIPAA guidelines in all patient interactions.
Protect patient confidentiality and maintain secure handling of sensitive information.
Support compliance standards across healthcare administration processes.
Medical Scheduling and Coordination
Manage appointment scheduling and calendar coordination.
Identify available appointment slots and scheduling restrictions.
Optimize schedules to improve efficiency and patient access to care.
Coordinate appointment adjustments and scheduling updates when necessary.
Patient Records Management
Maintain accurate patient information in healthcare systems and internal platforms.
Ensure proper documentation and record accuracy.
Support data quality and administrative efficiency.
Patient Issue Resolution
Address patient concerns with professionalism and empathy.
Apply conflict-resolution techniques to de-escalate challenging situations.
Work collaboratively with healthcare teams to resolve issues effectively.
Required Qualifications
Candidates should meet the following requirements:
Minimum of 1 year of experience in medical appointment scheduling and coordination.
Knowledge of HIPAA compliance standards.
Experience managing patient records and healthcare documentation.
Proficiency in healthcare software, CRM platforms, and scheduling tools.
Strong organizational and multitasking skills.
Excellent communication and interpersonal abilities.
Ability to work effectively in a patient-focused environment.
Language Requirement
Advanced English Proficiency
Candidates must possess advanced English communication skills at a B2+ or C1 level. Strong verbal and written communication is essential for interacting with patients and healthcare professionals.
Work Schedule
Part-time position
26 hours per week
Shifts assigned within the 3:00 PM to 3:00 AM Kenya time window
Flexible scheduling within the designated operating hours
Why Apply for This Role?
This opportunity allows you to contribute directly to patient satisfaction while gaining valuable experience in healthcare administration and patient support services. You will work in a professional environment where communication, empathy, and attention to detail make a meaningful difference in patient care.
Professionals seeking growth in healthcare support, patient services, or medical administration will find this role both rewarding and career-enhancing.
How to Apply
Interested candidates who meet the qualifications are encouraged to submit their application. Highlight your experience in patient communication, medical scheduling, healthcare systems, and compliance procedures to strengthen your application.
Application Deadline
12 July 2026
