Branch Manager – Hola Branch (Nairobi)

KCB Bank Kenya is seeking an experienced Branch Manager to lead its Hola branch in Nairobi. This senior banking position sits within one of Kenya's leading financial institutions, offering a chance to shape the branch's growth and service excellence. The role combines strategic oversight, profit generation, and team leadership in a dynamic market.

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What You'll Do

As the head of the Hola branch, you will be responsible for driving performance, nurturing customer relationships, and ensuring operational compliance.

• Lead the branch to meet or exceed profitability goals by optimizing revenue streams and controlling expenses.
• Expand and monitor the branch’s loan and deposit portfolios to align with the bank’s growth targets.
• Increase the customer base while retaining existing clients through superior service and effective cross‑selling of banking products.
• Oversee daily branch operations, ensuring resources are allocated efficiently and processes run smoothly.
• Uphold the highest standards of customer service, guaranteeing that every client interaction reflects the bank’s commitment to excellence.
• Maintain strict adherence to the Enterprise‑Wide Risk Management Framework and all regulatory requirements.
• Inspire, coach, and develop a high‑performing team, fostering a culture of accountability and continuous improvement.
• Champion the branch’s digital transformation by promoting the adoption of online and mobile banking solutions.

What We're Looking For

The ideal candidate will bring a blend of banking expertise, leadership acumen, and a customer‑centric mindset.

• A bachelor’s degree in business or a related discipline from an accredited university.
• Formal training in cash management, demonstrating proficiency in handling cash operations.
• At least eight years of experience in general banking, including a minimum of two years serving as a Branch Manager.
• Six months or more of hands‑on experience in branch operations covering cash handling, clearing, account management, and administration.
• Four years of experience in roles such as Personal, Business, or Retail Banking, Sales Management, Credit Management, or Customer Relationship Management.

If you meet these qualifications and are ready to lead a high‑performing team in Nairobi, submit your application through CareerLink Africa today.