Direct Sales Executive

Are you passionate about sales, customer engagement, and business growth? A leading organization is seeking ambitious and results-driven Direct Sales Executives to join its growing team in Nairobi.

This opportunity is ideal for professionals who enjoy field sales, customer acquisition, and building strong client relationships while working in a fast-paced and target-driven environment.

Job Overview

The Direct Sales Executive will be responsible for acquiring new customers, supporting onboarding activities, promoting products and services, and ensuring excellent customer experiences.

The successful candidate will also support field marketing initiatives, monitor market trends, and contribute to achieving sales and business growth objectives.

Employment Type

• Full-Time

Location

• Nairobi, Kenya

Industry

• Sales and Business Development

• Telecommunications

Key Responsibilities

Customer Acquisition and Onboarding

The selected candidate will:

• Acquire and onboard new customers in accordance with company procedures.

• Ensure compliance with Know Your Customer (KYC) requirements during customer registration.

• Educate customers on product usage, top-up procedures, and available service options.

• Track adherence to customer acquisition and onboarding service standards.

Sales and Business Development

Responsibilities include:

• Collaborating with the Line Manager to develop and implement sales initiatives within assigned territories.

• Achieving individual and team sales targets.

• Identifying new business opportunities and expanding market coverage.

• Providing customer insights to support product and service improvements.

Customer Support and Issue Resolution

The role also involves:

• Providing first-level support and resolving customer issues in the field.

• Troubleshooting service-related concerns and escalating unresolved matters to relevant teams.

• Escalating network-related issues for prompt resolution.

• Supporting customer retention through effective issue management.

Device Recovery and Compliance

Successful candidates will:

• Follow up on non-compliant customers where necessary.

• Support recovery processes in accordance with company policies and procedures.

• Maintain accurate records of customer interactions and follow-up activities.

Reporting and Market Analysis

The Direct Sales Executive will be expected to:

• Compile daily sales performance reports and target achievement updates.

• Analyze sales trends and customer behavior within assigned markets.

• Prepare dashboards and periodic performance reports.

• Generate ad-hoc reports as required by management.

Market Intelligence and Field Marketing

Additional responsibilities include:

• Monitoring and reporting competitor activities and market developments.

• Planning and executing field marketing initiatives such as:

  • Roadshows

  • Estate activations

  • Mall activations

  • Community engagement activities

• Promoting products and services to increase market penetration and brand awareness.

Educational Requirements

Applicants should possess:

• A Diploma or Bachelor's Degree in Business Administration or an equivalent field.

Experience Requirements

Candidates should have:

• At least 1 year of experience in outdoor sales, field sales, or business development.

• Previous experience within the telecommunications industry will be an added advantage but is not mandatory.

Required Skills and Competencies

Sales and Commercial Skills

Applicants should demonstrate:

• Strong sales and negotiation skills.

• Customer acquisition and relationship management abilities.

• Understanding of market dynamics and competitive environments.

• Commercial awareness and business acumen.

Technical Knowledge

Successful candidates should possess:

• Basic understanding of telecommunications products and services.

• Knowledge of 5G and Fixed Wireless solutions is an added advantage.

• Ability to quickly learn and explain technology-based solutions to customers.

Analytical and Reporting Skills

Candidates should have:

• Strong analytical and reporting capabilities.

• Ability to track performance metrics and interpret sales trends.

• Experience preparing reports and dashboards.

Personal Attributes

The ideal candidate should be:

• Self-motivated and target-driven.

• Entrepreneurial and proactive.

• Resilient and able to perform under pressure.

• Customer-focused and results-oriented.

• Adaptable and willing to work extensively in the field.

Why Apply for This Role?

This position offers an excellent opportunity to build a rewarding career in sales and telecommunications while gaining valuable experience in customer acquisition, field marketing, and business development.

Benefits may include:

• Exposure to a dynamic telecommunications environment.

• Opportunities for professional growth and career advancement.

• Hands-on experience in sales and market development.

• A performance-driven culture that rewards achievement.

How to Apply

Interested candidates who meet the qualifications and experience requirements are encouraged to submit their applications through the employer's official recruitment process.