POS & ERP Implementation and Sales Executive

Are you passionate about business technology, customer engagement, and software solutions? A growing software company is seeking a motivated and professional POS & ERP Implementation and Sales Executive to join its expanding team in Nairobi.

This opportunity is ideal for individuals with a business-related academic background who enjoy training clients, providing customer support, and helping organizations improve their operations through technology solutions.

Please Note: This position focuses on software implementation, customer training, and sales. It is not a software development or programming role.

Job Overview

The POS & ERP Implementation and Sales Executive will be responsible for training customers, supporting software implementation, promoting business solutions, and assisting clients in maximizing the value of POS and ERP systems.

The successful candidate will work closely with customers throughout the onboarding process while also identifying new sales opportunities and building long-term client relationships.

Employment Type

• Full-Time

• Onsite

Location

• Nairobi, Kenya

Industry

• Information Technology

• Business Software Solutions

• Sales and Customer Support

Salary Range

• KSh 16,000 – KSh 30,000 per month

Key Responsibilities

Software Training and Implementation

The selected candidate will:

• Train customers on the effective use of POS and ERP software systems.

• Conduct software demonstrations, presentations, and product walkthroughs.

• Support software implementation and onboarding processes.

• Guide users through system setup and adoption.

• Provide first-level customer support and troubleshooting assistance.

• Ensure smooth implementation and user transition to new systems.

Customer Relationship Management

Responsibilities include:

• Building and maintaining strong relationships with clients.

• Responding promptly to customer inquiries and support requests.

• Visiting client premises for software training and support assignments when necessary.

• Ensuring high levels of customer satisfaction throughout the customer journey.

Sales and Business Development

The role also involves:

• Identifying and pursuing new sales opportunities.

• Assisting in converting prospects into paying customers.

• Promoting company products and software solutions to potential clients.

• Following up on leads and business inquiries.

• Supporting business growth initiatives through proactive client engagement.

Educational Requirements

Applicants should possess a Diploma or Bachelor's Degree in any of the following areas:

• Business Administration

• Sales and Marketing

• Marketing

• Business Management

• Entrepreneurship

• Statistics

• Commerce

• Procurement and Supply Chain Management

• Economics

• Banking and Finance

• Human Resource Management

• Other related business disciplines

Experience Requirements

Candidates should have:

• Between 1 and 2 years of relevant professional experience.

• Experience in customer service, sales, training, software support, or business development will be an added advantage.

Required Skills and Competencies

Customer Training and Communication

Successful applicants should demonstrate:

• Excellent verbal and written communication skills.

• Strong presentation and facilitation abilities.

• Effective customer engagement skills.

• Confidence in conducting software demonstrations and training sessions.

Sales and Relationship Management

Key competencies include:

• Customer relationship management.

• Sales and negotiation skills.

• Lead generation and follow-up.

• Business development capabilities.

Problem-Solving and Analytical Skills

Candidates should possess:

• Strong analytical and problem-solving abilities.

• Ability to understand customer business requirements.

• Capacity to recommend appropriate software solutions.

Personal Attributes

The ideal candidate should be:

• Professional and customer-focused.

• Self-motivated and results-driven.

• Technology-oriented with a willingness to learn.

• Able to work independently and collaboratively within a team.

• Flexible and willing to travel for client visits and training assignments.

• Positive, proactive, and detail-oriented.

Compensation and Benefits

The company offers:

• Competitive basic salary.

• Attractive commission structure.

• Performance-based incentives.

• Career growth opportunities.

• Continuous training and professional development.

Why Apply for This Role?

This role offers an excellent opportunity to build a rewarding career in business technology while gaining hands-on experience in software implementation, customer training, and consultative sales.

Professionals in this position will benefit from:

• Exposure to modern business software solutions.

• Opportunities for professional growth and advancement.

• A supportive and learning-focused work environment.

• Performance-based rewards and incentives.

Who Should Apply?

This opportunity is suitable for graduates and professionals from business-related disciplines who enjoy interacting with customers, solving business challenges, and promoting technology solutions