About this role
Are you passionate about sales, customer engagement, and brand promotion? A rewarding opportunity is available for a Field Sales Officer in Nairobi. This full-time role is ideal for energetic individuals who enjoy interacting with customers, building relationships, and driving business growth within the fast-moving consumer goods (FMCG) sector.
The successful candidate will serve as the face of MAMLO FOODS, promoting products, increasing sales, and delivering exceptional customer experiences across various sales channels.
Job Summary
The Field Sales Officer will be responsible for direct sales, customer education, merchandising, market expansion, and relationship management. The position involves working in retail outlets, community activations, exhibitions, farmers' markets, pop-up stores, and digital sales platforms.
Job Details
Position: Field Sales Officer
Job Type: Full Time
Location: Nairobi, Kenya
Qualification: Diploma or Certificate
Experience: 1–2 Years
Key Responsibilities
Sales and Customer Engagement
The selected candidate will:
Promote and sell MAMLO FOODS products through both physical and digital channels.
Educate customers about product ingredients, nutritional value, health benefits, and product origins.
Share the organization's mission and social impact story to strengthen customer loyalty.
Identify customer needs and recommend suitable products through upselling and cross-selling techniques.
Achieve and surpass assigned sales targets.
Customer Relationship Management
Responsibilities include:
Building and maintaining long-term customer relationships.
Providing excellent customer service before and after sales.
Responding promptly and professionally to customer inquiries and concerns.
Gathering customer feedback and sharing insights with sales and marketing teams.
Merchandising and Product Display
The Field Sales Officer will:
Maintain visually appealing and organized product displays.
Ensure products remain visible, fresh, and properly stocked.
Monitor product expiry dates and implement proper stock rotation procedures.
Set up and dismantle promotional booths and display stands during events and campaigns.
Market Expansion and Brand Promotion
The role involves participating in activities such as:
Product sampling campaigns.
In-store demonstrations.
Exhibitions and trade fairs.
Community activations and roadshows.
Promotional events and awareness campaigns.
Additional responsibilities include:
Identifying new retail opportunities and sales channels.
Expanding the brand's presence within communities and retail outlets.
Representing MAMLO FOODS professionally at public events.
Reporting and Market Intelligence
The successful candidate will be expected to:
Record daily sales transactions accurately.
Track inventory levels and product movement.
Prepare daily, weekly, and monthly sales reports.
Monitor customer preferences and market trends.
Collect competitor information, including pricing and promotional activities.
Provide recommendations for new products and marketing initiatives.
Logistics and Inventory Management
Key inventory-related duties include:
Ensuring timely product replenishment at assigned sales points.
Keeping accurate records of promotional materials and product samples.
Preventing stock losses and maintaining accountability for inventory.
Team Collaboration
The Field Sales Officer will work closely with multiple departments to ensure smooth operations by:
Coordinating with commercialization, production, and operations teams.
Participating in team meetings and training programs.
Contributing ideas to improve customer experiences and sales performance.
Required Qualifications
Applicants should possess the following qualifications:
Educational Requirements
Diploma or Certificate in Sales and Marketing, Business Management, or a related field.
Experience Requirements
Minimum of 1–2 years of experience in sales, promotions, customer service, or related roles.
Previous experience in the food industry, FMCG sector, or social enterprises is highly desirable.
Experience in grassroots marketing, retail sales, or working with community groups is an added advantage.
Technical Skills
Candidates should demonstrate:
Familiarity with Point of Sale (POS) systems.
Basic knowledge of Microsoft Excel or Google Sheets.
Understanding of sales processes and customer relationship management (CRM).
Experience with stock management and inventory tracking.
Motorcycle riding and driving skills.
Behavioral Competencies
The ideal candidate should possess:
Excellent communication and interpersonal skills.
Strong negotiation and storytelling abilities.
A positive attitude and strong work ethic.
High levels of integrity, accountability, and professionalism.
Passion for social impact, women's empowerment, and sustainable agriculture.
Flexibility to travel and work during weekends or special events.
Performance Expectations
Success in this role will be measured by:
Achievement of daily, weekly, and monthly sales targets.
High customer satisfaction ratings.
Accurate and timely reporting.
Effective participation in marketing campaigns.
Zero inventory losses or stock discrepancies.
Contribution toward overall brand growth and visibility.
Working Conditions
This role may involve:
Frequent travel to different retail and market locations.
Working outdoors during community events and activations.
Weekend and flexible working hours based on business needs.
Physical setup and arrangement of promotional booths and displays.
Why Apply for This Role?
This opportunity offers hands-on experience in sales, customer engagement, and brand development while contributing to a growing organization focused on impact-driven business. It is an excellent role for individuals looking to build a successful career in FMCG sales and marketing.
Application Deadline
26 July 2026
