About this role
Are you an experienced sales and business development professional looking to advance your career in the healthcare industry? An exciting opportunity is available for a Key Account Manager in Nairobi within the diagnostics sector.
This position is ideal for professionals with strong account management, strategic sales, and stakeholder engagement skills who are passionate about driving business growth and building long-term customer relationships.
Job Overview
The Key Account Manager will be responsible for developing and implementing account strategies, identifying new business opportunities, and strengthening relationships with key decision-makers. The successful candidate will play a critical role in expanding market share and delivering sustainable business growth within the diagnostics industry.
Job Details
Position: Key Account Manager
Job Type: Full Time
Location: Nairobi, Kenya
Industry: Sales and Business Development
Experience: 5–7 Years
Qualification: Bachelor's Degree
Key Responsibilities
Account Management and Business Growth
The successful candidate will:
Develop and implement account and portfolio strategies aligned with customer needs and business objectives.
Identify and secure new sales opportunities while expanding relationships with existing clients.
Collaborate with marketing teams to develop and execute effective product strategies.
Prepare and present business proposals to customers and key stakeholders.
Implement targeted campaigns and support market development initiatives.
Respond promptly to customer inquiries and provide appropriate solutions.
Sales Performance and Pipeline Management
Responsibilities include:
Monitor sales performance against key performance indicators (KPIs).
Analyze sales data to identify trends, risks, and growth opportunities.
Achieve assigned sales targets through effective opportunity management.
Maintain and update customer and sales information within CRM systems.
Track pipeline progress and implement corrective actions where necessary.
Ensure profitability targets are achieved across assigned accounts.
Stakeholder Management and Engagement
The Key Account Manager will:
Build and maintain strong relationships with customers and internal stakeholders.
Collaborate with cross-functional teams to align business objectives and account strategies.
Gather market intelligence to identify emerging industry trends and customer needs.
Maintain up-to-date knowledge of products, market developments, and competitive activities.
Provide regular feedback on market opportunities and performance improvements.
Sales Opportunity Creation
Key duties include:
Continuously identify and develop new business opportunities.
Maintain a healthy sales pipeline to support revenue growth.
Monitor sales opportunities to maximize conversion rates.
Analyze successful and unsuccessful sales outcomes to improve future performance.
Collaborate across departments to support solution development and business growth initiatives.
Customer Relationship Development
The successful candidate will:
Develop growth strategies focused on customer satisfaction and revenue generation.
Identify customer needs and align solutions accordingly.
Conduct market research to identify new markets and expand the customer base.
Maintain accurate sales, revenue, and customer records.
Provide exceptional after-sales support to strengthen long-term client relationships.
Ensure all customer interactions and activities are accurately recorded in CRM systems.
Project Management
The role will also involve:
Managing projects related to new products, customer solutions, and business opportunities.
Coordinating cross-functional teams to ensure successful project implementation.
Monitoring project performance and ensuring timely delivery of solutions.
Qualifications and Experience
Applicants should possess the following:
Educational Qualifications
Bachelor's Degree in Life Sciences, Biomedical Science, Medical Technology, Molecular Biology, Biochemistry, or a related field.
Additional Qualifications
A qualification in Business Management will be considered an added advantage.
Professional Experience
Candidates should have:
A minimum of five to seven years of experience in sales or business development within the diagnostics, pharmaceutical, or related healthcare industry.
At least three years of account management experience.
Required Skills and Competencies
The ideal candidate should demonstrate:
Technical and Commercial Skills
Strong customer relationship management capabilities.
Experience using CRM platforms and sales management tools.
Knowledge of solution selling techniques and account management methodologies.
Strong commercial and business acumen.
Excellent negotiation and presentation skills.
Leadership and Interpersonal Skills
Successful candidates should possess:
Ability to build and maintain professional relationships.
Excellent communication and stakeholder management skills.
Strong networking and influencing abilities.
Strategic thinking and problem-solving capabilities.
Adaptability and the ability to manage complex business environments.
Additional Requirements
Applicants must:
Hold a valid driving license.
Be willing and able to travel regularly as required by the role.
Why Apply for This Position?
This opportunity offers experienced professionals the chance to work in a dynamic and innovative healthcare environment while contributing to business growth and improved healthcare solutions.
The role provides excellent exposure to strategic account management, stakeholder engagement, and commercial leadership within the diagnostics industry.
Application Deadline
29 July 2026
