About this role
An exciting opportunity is available for an experienced and results-driven Relationship Officer in Lagos State. This full-time position is ideal for professionals with a strong background in sales, customer relationship management, and business development.
The successful candidate will be responsible for building long-term relationships with corporate clients, driving customer satisfaction, identifying growth opportunities, and contributing to the organization's revenue objectives.
Job Overview
Position: Relationship Officer
Location: Lagos State, Nigeria
Employment Type: Full-Time
Department: Sales and Business Development
Experience Required: Minimum 5 Years
Education: Bachelor's Degree or HND
About the Role
The Relationship Officer will serve as a key point of contact for corporate clients, ensuring excellent service delivery while developing and maintaining strong business relationships.
This role requires a proactive professional who can understand client needs, provide appropriate solutions, and contribute to business growth through effective account management and sales strategies.
Key Responsibilities
Client Relationship Management
Build and maintain strong relationships with corporate clients.
Serve as a trusted advisor by understanding client needs and business objectives.
Ensure a positive customer experience through regular engagement and support.
Strengthen client loyalty and long-term partnerships.
Customer Service and Satisfaction
Address customer inquiries, concerns, and service requests promptly.
Ensure high levels of customer satisfaction through effective communication.
Resolve issues professionally and escalate complex matters when necessary.
Monitor client feedback and recommend service improvements.
Sales and Business Development
Identify opportunities to promote additional products and services.
Support business growth through client acquisition and account expansion.
Develop strategies to increase revenue from existing customer relationships.
Contribute to achieving departmental and organizational sales objectives.
Cross-Functional Collaboration
Work closely with internal teams to ensure timely service delivery.
Coordinate with relevant departments to address client requirements.
Support seamless execution of customer requests and business transactions.
Reporting and Performance Tracking
Prepare regular reports on sales activities and client engagement.
Monitor account performance and business development initiatives.
Track progress against assigned sales and relationship management targets.
Provide management with insights on customer trends and opportunities.
Market Research and Industry Monitoring
Stay informed about market developments and industry trends.
Monitor competitor activities and emerging business opportunities.
Use market intelligence to strengthen client engagement strategies.
Identify areas for business growth and improvement.
Educational Requirements
Applicants should possess:
Bachelor's Degree in:
Business Administration
Marketing
Management
Related Business Discipline
OR
Higher National Diploma (HND) in a relevant field.
Experience Requirements
Candidates should have:
A minimum of 5 years of relevant sales experience.
Experience in customer relationship management or account management.
Proven ability to build and maintain professional client relationships.
Experience achieving sales and business development targets.
Required Skills and Competencies
Relationship Management Skills
Client relationship development.
Account management expertise.
Customer retention strategies.
Stakeholder engagement abilities.
Sales and Negotiation Skills
Business development techniques.
Sales planning and execution.
Negotiation and persuasion skills.
Revenue growth strategies.
Communication Skills
Excellent verbal communication.
Strong written communication.
Presentation and interpersonal skills.
Ability to engage with diverse stakeholders.
Problem-Solving Skills
Ability to identify customer needs and provide effective solutions.
Strong analytical and decision-making capabilities.
Conflict resolution and issue management skills.
Technical Skills
Proficiency in:
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
General business productivity tools
Personal Attributes
The ideal candidate should demonstrate:
Self-motivation and initiative.
Strong work ethic and professionalism.
Results-oriented mindset.
Ability to work independently.
Excellent organizational skills.
High level of accountability and integrity.
Why Join This Opportunity?
This role offers an excellent opportunity for professionals seeking career growth in sales, business development, and customer relationship management. The successful candidate will gain valuable experience managing corporate accounts, building strategic partnerships, and contributing directly to business success.
Professionals passionate about client engagement, relationship building, and revenue generation will find this position highly rewarding.
Key Performance Indicators (KPIs)
Success in this role may be measured through:
Client retention rates.
Customer satisfaction levels.
Sales target achievement.
Revenue growth from existing accounts.
Number of new business opportunities generated.
Quality of client relationships maintained.
How to Apply
Interested candidates who meet the qualifications and experience requirements are encouraged to apply. Be sure to highlight your experience in sales, client relationship management, business development, customer service, and account management within your application.
