Sahl Relationship Manager – Kimathi Street & Gateway Branch

KCB Bank Kenya, a leading commercial bank operating across East Africa, is looking for a dynamic Sahl Relationship Manager to join its Kimathi Street and Gateway branches in Nairobi. This full‑time position sits within the bank's Shari’ah‑compliant portfolio and focuses on both corporate and retail client growth. As part of the banking sector, you will help expand KCB's Islamic banking footprint while delivering top‑notch service to customers.

Why Join CareerLink Africa

CareerLink Africa connects professionals like you with reputable employers across the continent, offering a single dashboard to track applications and receive tailored job alerts. By applying through our platform, you gain visibility with a respected financial institution and the chance to advance your career in a market‑leading bank.

What You'll Do

In this role you will be responsible for driving the performance of the Shari’ah‑compliant book and nurturing strong client relationships.

• Lead and manage relationships with both corporate and retail customers, ensuring their needs are met and loyalty is built.
• Promote and sell Shari’ah‑compliant products, while also cross‑selling additional banking solutions to achieve defined sales targets.
• Coordinate with relationship managers and the wider branch network to identify growth opportunities and expand the bank's footprint.
• Implement risk‑mitigation measures to prevent fraud, revenue leakage, and other losses.
• Provide training and development support to branch staff, enhancing their capability to serve Shari’ah clients.
• Maintain accurate documentation and administrative processes for all Shari’ah‑compliant portfolios.
• Monitor and manage the Portfolio at Risk (PAR) to stay within the bank’s risk appetite.
• Take ownership of the SAHL book, driving its growth and ensuring high‑quality service delivery.
• Strengthen existing SAHL customer relationships to increase both liability and asset balances.
• Handle customer complaints promptly, continuously improving service standards and staff performance.

What We're Looking For

The ideal candidate will combine solid banking experience with a deep understanding of Islamic finance.

• A bachelor’s degree in a relevant field; a professional certificate or Islamic Banking certification is a strong plus.
• At least three years of overall work experience, with a minimum of two years in banking operations.
• Demonstrated experience of two years working with Shari’ah‑compliant banking products.
• Two years of credit‑related experience, showing ability to assess and manage loan risk.
• Proven sales and relationship‑management track record of at least two years, preferably within a banking environment.
• Strong communication and interpersonal skills, capable of training and motivating branch staff.
• Ability to analyze risk, manage PAR, and implement fraud‑prevention controls.

Perks & Benefits

CareerLink Africa supports flexible work arrangements, including remote work options where applicable, allowing you to balance professional growth with personal commitments.

If you meet the qualifications and are eager to contribute to KCB Bank’s Shari’ah banking division, submit your application through CareerLink Africa today.