Senior HR Officer – Warehouse & Outsourced Workforce

Are you an experienced Human Resource professional with expertise in managing large outsourced workforces? A leading organization is seeking a highly skilled Senior HR Officer – Warehouse & Outsourced Workforce to support HR operations within a fast-paced warehouse environment.

This position is ideal for HR professionals with experience in FMCG, logistics, manufacturing, or warehouse operations who can effectively manage workforce planning, employee relations, compliance, and HR administration.

Job Overview

The Senior HR Officer will provide comprehensive HR and administrative support for outsourced warehouse operations while ensuring compliance with labor laws, company policies, and operational standards.

The successful candidate will play a key role in workforce planning, employee engagement, vendor management, and operational HR support across day and night shifts.

Employment Type

• Full-Time

Location

• Nairobi, Kenya

Industry

• Human Resources

• Logistics and Supply Chain

• FMCG

• Manufacturing

Key Responsibilities

Workforce Planning and Resourcing

The successful candidate will:

• Lead recruitment activities for warehouse and site-based positions.

• Coordinate hiring processes with internal HR teams, hiring managers, and outsourced labor providers.

• Align manpower planning with operational requirements, productivity goals, and budgets.

• Support succession planning initiatives for critical operational roles.

HR Operations and Compliance

Responsibilities include:

• Ensuring adherence to HR policies and procedures across the employee lifecycle.

• Managing recruitment, onboarding, confirmations, training, disciplinary processes, and employee exits.

• Monitoring compliance with labor laws, company policies, and internal controls.

• Acting as the primary contact for HR audits and compliance reviews.

Employee Lifecycle Management

The role involves:

• Coordinating employee induction and orientation programs.

• Facilitating employee access to systems and organizational resources.

• Managing separation processes, clearance procedures, and exit documentation.

• Maintaining accurate employee records and HR documentation.

Attendance, Leave, and Workforce Utilization

The Senior HR Officer will:

• Monitor employee attendance, absenteeism, and leave utilization.

• Ensure workforce availability aligns with operational targets.

• Support payroll processing through accurate attendance reporting.

• Manage leave planning and monitor leave liability levels.

Outsourced Workforce and Vendor Management

Key duties include:

• Coordinating outsourced labor providers to ensure adequate staffing levels.

• Verifying labor invoices against attendance records and approved rates.

• Monitoring vendor performance against agreed service standards.

• Conducting periodic performance evaluations for outsourced service providers.

Employee Relations and Industrial Relations

Responsibilities include:

• Handling disciplinary matters in accordance with company policies and labor regulations.

• Managing employee grievances and dispute resolution processes.

• Supporting disciplinary investigations and corrective action procedures.

• Participating in industrial relations forums and employee engagement initiatives.

• Promoting a positive and productive workplace culture.

Health, Safety, and Employee Wellbeing

The successful candidate will:

• Ensure compliance with occupational health and safety standards.

• Promote employee wellbeing and workplace safety initiatives.

• Collaborate with Health, Safety, and Environment (HSE) teams on corrective actions and compliance requirements.

• Foster a culture of safety throughout the site.

HR Reporting and Analytics

The role requires regular reporting on key HR metrics, including:

• Workforce numbers and utilization.

• Employee turnover and attrition trends.

• Leave and absenteeism analysis.

• Training, disciplinary, and employee engagement statistics.

The Senior HR Officer will provide actionable insights and recommendations to leadership teams.

HR Administration and Site Support

Additional responsibilities include:

• Managing daily HR and administrative operations at the site.

• Responding to employee queries in a timely manner.

• Maintaining proper documentation and statutory records.

• Coordinating administrative support activities, including staff welfare initiatives.

• Participating in site meetings and ensuring action items are implemented.

People Leadership and Team Development

The role also involves:

• Leading and developing the site HR team.

• Delegating operational responsibilities while maintaining accountability.

• Building HR capability to support a high-volume operation.

• Coaching and mentoring team members to achieve performance objectives.

Educational Requirements

Applicants should possess:

• A Bachelor's Degree in Human Resource Management or an equivalent discipline.

Professional Qualifications

Candidates must have:

• A valid CHRP (Certified Human Resource Professional) certification.

• Membership with the Institute of Human Resource Management (IHRM).

Experience Requirements

Candidates should have:

• A minimum of 5 years of progressive HR experience.

• At least 3 years of experience serving as a Senior HR Officer or in a similar leadership role.

• Proven experience managing large outsourced workforces in:

  • FMCG environments

  • Warehousing

  • Manufacturing

  • Logistics operations

Operational exposure and flexibility to work day and night shifts will be an added advantage.

Required Skills and Competencies

Technical Skills

• Knowledge of Kenyan labor laws and employment regulations.

• Workforce planning and talent management.

• HR compliance and audit management.

• Payroll support and attendance management.

• HR reporting and analytics.

Professional Skills

Successful candidates should demonstrate:

• Strong communication and interpersonal skills.

• Supervisory and leadership abilities.

• Analytical and problem-solving capabilities.

• Counseling and conflict resolution skills.

• Excellent organizational and administrative skills.

Computer Skills

• Proficiency in Microsoft Office applications and HR information systems.

Personal Attributes

The ideal candidate should be:

• Proactive and highly organized.

• Professional and trustworthy.

• Able to maintain confidentiality at all times.

• Patient and resilient under pressure.

• Capable of working within tight deadlines.

• Possess strong interpersonal and relationship management skills.

Why Apply for This Role?

This opportunity offers HR professionals the chance to contribute to a dynamic, high-volume operation while advancing their careers in strategic human resource management.

Benefits of this role include:

• Exposure to large-scale workforce management.

• Opportunities for leadership and career growth.

• Experience working in a fast-paced operational environment.

• The ability to influence employee engagement and organizational performance.

How to Apply

Interested candidates who meet the qualifications and experience requirements are encouraged to submit their applications through the employer's official recruitment process.