About this role
Are you passionate about sales, customer service, and business technology? A rewarding opportunity is available for a Sales Executive & Field Service Technician in Nairobi.
This full-time, onsite role is ideal for individuals with a business-related educational background who enjoy helping organizations improve their operations using modern Point of Sale (POS) and Enterprise Resource Planning (ERP) software solutions.
The position combines software sales, customer training, implementation support, and field service, making it an excellent career opportunity for professionals who enjoy working directly with clients.
Job Overview
The successful candidate will promote software solutions, conduct customer demonstrations, support software implementation, and build long-term client relationships. The role requires frequent travel to customer locations for product demonstrations, installations, training sessions, and after-sales support.
Job Details
Position: Sales Executive & Field Service Technician
Employment Type: Full-Time (Onsite)
Location: Nairobi, Kenya
Industry: Sales and Business Development
Salary: KSh 16,000 – KSh 30,000 per month
Educational Qualification: Diploma or Bachelor's Degree
Experience: Experience is an added advantage
About the Role
This position focuses on selling business software solutions while ensuring customers receive excellent technical guidance and support.
Please note:
This is not a software development or programming role.
Applicants with qualifications primarily in software engineering or programming may not be suitable for this position.
Candidates from business-related disciplines are encouraged to apply.
The role requires extensive travel across different counties and regular visits to customer premises.
Key Responsibilities
Sales and Business Development
The successful candidate will:
Generate and follow up on sales leads.
Identify and develop new business opportunities.
Prepare quotations and follow through until sales are completed.
Achieve monthly sales and revenue targets.
Promote the company's POS and ERP software solutions to prospective clients.
Customer Demonstrations and Training
Responsibilities include:
Conduct professional software demonstrations and presentations.
Train customers on the effective use of POS and ERP systems.
Support user onboarding and software adoption.
Deliver first-level customer support after implementation.
Software Implementation Support
The role also involves:
Assisting clients with software setup and configuration.
Visiting customer sites for installation support and user training.
Providing after-sales technical assistance.
Ensuring customers receive a smooth implementation experience.
Customer Relationship Management
The ideal candidate will:
Build and maintain long-term client relationships.
Respond professionally to customer inquiries.
Represent the company during business meetings, exhibitions, and customer visits.
Ensure high levels of customer satisfaction and retention.
Required Qualifications
Applicants should possess a Diploma or Bachelor's Degree in one of the following disciplines:
Business Administration
Sales and Marketing
Marketing
Business Management
Entrepreneurship
Commerce
Economics
Banking and Finance
Procurement and Supply Chain Management
Statistics
Or another related business field
Skills and Competencies
Successful candidates should demonstrate:
Sales Skills
Strong sales and business development abilities.
Excellent negotiation and presentation skills.
Confidence in delivering customer demonstrations.
Relationship-building and account management skills.
Communication Skills
Candidates should have:
Excellent verbal and written communication skills.
Strong interpersonal abilities.
Professional customer engagement skills.
Professional Attributes
The ideal candidate should be:
Self-motivated and target-driven.
Professional in appearance and conduct.
Comfortable working independently and as part of a team.
Adaptable to a fast-paced, field-based work environment.
Willing to travel extensively across Kenya.
Compensation and Benefits
Successful candidates may enjoy:
Competitive monthly salary.
Attractive performance-based sales commissions.
Performance incentives.
Continuous professional training.
Career development opportunities.
Exposure to innovative business technology solutions.
Why Apply for This Position?
This role offers an excellent opportunity for business graduates who want to build a career in software sales, customer relationship management, and business technology.
You'll gain valuable experience working with POS and ERP systems while helping businesses improve efficiency through modern software solutions. The position also provides excellent opportunities for professional growth, continuous learning, and performance-based rewards.
Application Deadline
2 August 2026
